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Published By: KPMG     Published Date: Dec 05, 2018
As extraordinary advances in technology start to transform the traditional workforce, business leaders must get ready for a future where skilled employees and smart machines will work together. Read this report to find out: what the emergence of AI means for leadership and workforce management how to define a strategic roadmap to understand how AI will impact your organisation how a new concept – ‘workforce shaping’ – is being used by leading organisations preparing for the future.
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KPMG
Published By: Here Technologies     Published Date: Dec 05, 2018
Car data consumption is critically important to auto manufacturers. As more vehicles are produced with built-in infotainment systems, the cost of supplying them with live information and real-time updates via a data connection grows ever greater. Auto manufacturers need to be able to enhance the driving experience with smart traffic, navigation, and entertainment services, while reducing costs and data volumes. HERE is the world’s leading provider of traffic data to the automotive industry. This eBook shows how HERE optimizes traffic solutions and it outlines how data use modelling, standardization, and good data management can help reduce usage.
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traffic data, auto, location data
    
Here Technologies
Published By: ALE CSuite     Published Date: Dec 05, 2018
A hospital’s network is the foundation for the critical applications that run on it, where most of those applications are related to the hospitals core businesses. The return on the investments made in EMR (electronic medical records), PACS (picture archiving and communication system), clinical imaging systems and workstations on wheels, can only be truly realized if those assets are always available to the people in need in a reliable, secure and highly optimized way, at a fixed location, or while mobile. Find out how to simplify network management and enhance application and service visibility with Smart Analytics and PALM by downloading this whitepaper today.
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ALE CSuite
Published By: Zendesk     Published Date: Dec 03, 2018
Customer service metrics help us track how well we perform in our primary customer service mission—achieving and maintaining high customer satisfaction. To achieve this mission, we need data to understand our operations and the customer experience. Fortunately, lots of data is available these days. All the metrics for measuring this data are valuable, but which ones do we rely on to effectively measure our success and guarantee that we’re making smart business decisions? Which metrics make the difference when it comes to ensuring customer satisfaction? We’ve created this guide to help your business find those answers.
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Zendesk
Published By: MuleSoft     Published Date: Nov 27, 2018
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands. In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain. Download this eBook to learn: How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leverag
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MuleSoft
Published By: Nexmo     Published Date: Nov 27, 2018
Companies have always been focused on the customer experience, but with the ever-changing landscape of how information is consumed, they have to react faster and provide more impactful interactions. Today's consumers expect businesses to communicate with them on the channels they prefer. This means messaging customers on the channels that provide straightforward and/or media-rich features. Savvy companies know that SMS is the messaging leader, but that MMS and other OTT channels, such as WhatsApp, Facebook Messenger, and Viber, provide a more engaging experience. They think about their overall messaging goals and as a big-picture concept. Join Sheri Atienza, Product Marketing Manager at Nexmo, in this webinar examining how messaging solutions can be the power behind your 2019 messaging strategy. You’ll learn how to customize your messages to both the audience and the medium, and how easy this can be with Nexmo.
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Nexmo
Published By: Nexmo     Published Date: Nov 26, 2018
Companies have always been focused on the customer experience, but with the ever-changing landscape of how information is consumed, they have to react faster and provide more impactful interactions. Today's consumers expect businesses to communicate with them on the channels they prefer. This means messaging customers on the channels that provide straightforward and/or media-rich features. Savvy companies know that SMS is the messaging leader, but that MMS and other OTT channels, such as WhatsApp, Facebook Messenger, and Viber, provide a more engaging experience. They think about their overall messaging goals and as a big-picture concept. Join Sheri Atienza, Product Marketing Manager at Nexmo, in this webinar examining how messaging solutions can be the power behind your 2019 messaging strategy. You’ll learn how to customize your messages to both the audience and the medium, and how easy this can be with Nexmo.
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Nexmo
Published By: Sage     Published Date: Nov 26, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work are changing. Employees are more diverse, mobile and technologically savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything from attracting and keeping the best talent to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better and
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Sage
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Cloud services are a pillar of a digital transformation, but they have also become a thorn in the side of many security architects. As data and applications that were once behind the enterprise firewall began roaming free—on smartphones, between Internet-of-Things (IoT) devices, and in the cloud—the threat landscape expanded rapidly. Security architects scrambled to adjust their technologies, policies, and procedures. But just when they thought they had a handle on securing their cloud-connected enterprises, new business imperatives indicated that one cloud wasn’t enough. Modern enterprises operate in a multi-cloud world, where the threat landscape has reached a new level of complexity. Security teams are juggling a hodgepodge of policies, threat reports, and management tools. When each cloud operates in its own silo, the security architect has even more difficulty supporting the CISO or CIO with a coherent, defensible security posture.
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Fortinet EMEA
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
When it comes to securing all the parts of a modern distributed network, endpoints remain the most vulnerable outlier. Mobility has brought a flood of different devices that cross in and out of enterprise networks on a daily basis. This public exposure, combined with inadequate traditional endpoint security and a high degree of user autonomy, makes these devices prime targets for malware infections and other forms of sophisticated attack that seek to exploit the broader organization. And threat actors are finding enormous success along these vectors. To stay competitive, most organizations are currently embracing digital transformation (DX)—including cloud services, smart Internet of Things (IoT) devices, and greater mobility. These adaptations provide organizations with faster and more seamless access to critical information, regardless of the device being used to access it. However, as distributed networks expand and become more difficult to manage, the endpoint remains a weak link i
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Fortinet EMEA
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Nov 22, 2018
Modern marketers leverage insights on how consumers browse goods or make a purchase, to design smarter cross-channel programs and create relevant campaigns. Brands that leverage cross-channel marketing see a 91% customer retention rate. You can do this too. Learn how other marketers in ASEAN are leveraging cross-channel to create real business impact. Join this webinar and hear from Charlie Loo, an award-winning marketer and our Principal Consultant on: • five practical ways you can use cross-channel marketing • the importance of cross-channel in a mobile first environment • the difference between multi-channel and cross-channel
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Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Performing PC’s are critical to businesses’ productivity and competitiveness, but hardware refresh is often extended well beyond its due date as IT departments’ resources are stretched or diverted to more urgent business critical projects. PC as a service (PCaaS) has recently emerged as a new model for IT procurement and management, and according to IDC’s latest PCaaS survey, satisfaction among early adopters in Europe is strong. Learn more about Dell solutions powered by Intel®.
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Dell EMC EMEA
Published By: E.ON     Published Date: Nov 21, 2018
Energy doesn’t have to be just another overhead, it can be an opportunity. We’ve always been a leader in sustainability. Two years ago, there were 630,000 electric vehicles (EVs) on European roads. Today, there are more than 3,000,000. We’ve established one of the largest electric vehicle charging networks in Europe, and we’re now driving towards a smarter, more sustainable future here in the UK too, by making it easier for everyone to join the electric revolution. Find out how by download this whitepaper today.
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E.ON
Published By: Wasabi     Published Date: Nov 13, 2018
The digital revolution will be won by those who can most efficiently store and leverage their ever-increasing amounts of data. The answer for that is in the cloud. Only the cloud can answer our seemingly bottomless need for storage, and, now thanks to Wasabi, do it with revolutionary speed and affordability. Wasabi is 80% less than and 6x faster than Amazon S3. Migrating to the cloud is now not just a necessity, it’s a smart business decision. Understand what’s coming and how to navigate it. Download 'Surviving the big data apocalypse’
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Wasabi
Published By: KPMG     Published Date: Nov 13, 2018
Read this to find out how we developed a decision-support tool to help a major transport operator use data and analytics to optimise commercial performance. Discover: what happens when humans are faced with complex decisions how data and analytics can be applied to improve decision making how a decision-support tool works in real life (video) what lessons your business can learn from this case story.
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KPMG
Published By: Salesforce     Published Date: Nov 09, 2018
For the second annual “State of Service” report, Salesforce Research surveyed more than 2,600 customer service professionals worldwide to discover: • How service leaders are responding to heightened customer demands • Which habits are hallmarks of top service teams • How smart tech is impacting service protocols In this report, high-performing service teams are the top 14% who rate both their service performance and performance versus competitors as excellent. See page 3 for further information on performance.
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Salesforce
Published By: Salesforce     Published Date: Nov 09, 2018
The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.
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Salesforce
Published By: Evariant     Published Date: Nov 08, 2018
Smarter growth for healthcare providers requires a strong patient acquisition engine that can demonstrate ROI. By focusing on the financial impact of marketing efforts, healthcare marketers demonstrates why these efforts warrant further investment. This guide presents the Evariant approach to calculating service line ROI from marketing spend. It includes a standard set of formulas and optional factors that may be relevant to certain service lines and system-wide operations.
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healthcare marketing, marketing roi, patient acquisition, marketing measurement
    
Evariant
Published By: Evariant     Published Date: Nov 08, 2018
Health systems gain a competitive edge when they identify the right physicians and target those physicians to develop unsurpassed loyalty. Learn how to cultivate relationships with physicians that lead to an increase in cases being referred, which results in smarter provider engagement, increased margins, optimized network utilization and health system growth. But which doctors? In which service lines? And what kinds of cases? And what touch points? This guide discusses how to reimagine how network development teams work that results in the ability to demonstrate indisputable ROI from network development activity and liaison outreach.
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physician relationship management, network utilization, market development
    
Evariant
Published By: MobileIron     Published Date: Nov 07, 2018
In recent years, the market for mobile and cloud technologies has completely shifted the behavior of enterprise users. People can now work anywhere, on any device, to access business apps and data from mobile apps and cloud services. Static, perimeter-based security can no longer keep up with all of the endpoints, users, apps, and data that travel far beyond the corporate firewall. Relying on old security approaches like password-only access control is no longer enough to secure this vast mobile-cloud infrastructure — especially since stolen user credentials were the top cause of data breaches in 2017.
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MobileIron
Published By: Amazon Web Services     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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Amazon Web Services
Published By: Amazon Web Services     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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Amazon Web Services
Published By: Adobe     Published Date: Nov 02, 2018
Improving the customer experience is a strategic imperative for most organizations today, but delivering an engaging experience across the growing number of digital customer touch points can be a daunting challenge. Organizations must deliver responsive experiences that “play well” on smartphones, PCs, and tablets. They must publish content to installed app experiences on mobile and other connected devices, to social channels, and to email campaigns. They must manage global sites in different languages, localize the experience for different markets, and — increasingly — personalize the experience for different customer personas or segments. A modern digital experience management platform is essential for any organization hoping to make digital experience delivery a core competency. IDC interviewed organizations using Adobe Experience Manager Sites (AEM Sites) to understand the impact of the platform on their ability to create, manage, and deliver digital experiences. Study participants
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Adobe
Published By: Adobe     Published Date: Nov 02, 2018
Every day, demanding customers, unforeseen competition, and disruptive new technologies hammer home that we have entered the age of the customer, where established business operations no longer work. Yet, most marketing functions still rely on decades-old methods that undermine their ability to create post-digital brand experiences and help their firms become customer-focused. Smart CMOs recognize that it is time to pivot their marketing function around the customer, rather than transactions, sales, their brand, or day-to-day operations. In March 2018, Adobe commissioned Forrester Consulting to evaluate the link between email innovation and customer obsession. To explore this topic, Forrester conducted an online survey with 256 US consumers who use personal email and 260 marketing technology and strategy decision makers at US companies with 500 or more employees. We found that email marketing can provide a way to launch customer-obsessed marketing at organizations. In fact, companies t
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Adobe
Published By: SmartLink Health     Published Date: Oct 25, 2018
Payer contracts, relationships, and a strong service portfolio give your lab a license to hunt and an opportunity to compete. But lack of EHR integration continues to be a barrier for independent labs and a differentiator for the largest lab companies. In this webinar, you’ll discover a new, affordable, and innovative lab-to-EHR integration approach that eliminates the need for HL-7 interfaces and can help you: • Reduce incomplete lab orders and associated labor costs • Improve customer satisfaction and “stickiness” in your accounts • Grow both new and existing customer revenue
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SmartLink Health
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