Whitepaper Library


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Published By: Oracle     Published Date: Nov 29, 2017
IT executives are in one of the most dynamic, challenging business environments of all time. The business expects speed; the IT function strives to keep up while pursuing innovation and efficiency. Many CIOs recognize that cloud is a possible solution to achieving both but they are uncertain about the best way to get there. Whether your company seeks to modernize IT, fuel innovation or accelerate growth, you’ll find that by identifying the most appropriate cloud journey for your organization, you can determine the best potential entry points to cloud migration as well as identify, prepare and prevent possible roadblocks. And, you’ll discover how the right cloud platform and partner can enable your success by leveraging different layers of the cloud to reach your desired business outcomes—and ultimately achieve true business transformation.
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Published By: Sitecore EMEA     Published Date: Jan 23, 2018
The global beauty company provides an exhilarating example of the power of context-driven commerce. When customers can rely on brands to achieve the outcomes that are important to them, brand owners can shift their focus from nonstop customer acquisition to long-term customer engagement. The Sitecore Experience Platform and the underlying Sitecore Experience Database are foundation technologies for IT organizations wanting to implement context-driven commerce environments that function elegantly today and into the future. Sitecore puts an end to digital retailers’ obsession with cart abandonment, replacing it with opportunities to delight customers with personal, meaningful commerce offers.
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advertising, revenue, customers, social channels, sitecore
Sitecore EMEA
Published By: Group M_IBM Q1'18     Published Date: Dec 19, 2017
As organizations develop next-generation applications for the digital era, many are using cognitive computing ushered in by IBM Watson® technology. Cognitive applications can learn and react to customer preferences, and then use that information to support capabilities such as confidence-weighted outcomes with data transparency, systematic learning and natural language processing. To make the most of these next-generation applications, you need a next-generation database. It must handle a massive volume of data while delivering high performance to support real-time analytics. At the same time, it must provide data availability for demanding applications, scalability for growth and flexibility for responding to changes.
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database, applications, data availability, cognitive applications
Group M_IBM Q1'18
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
Published By: Group M_IBM Q1'18     Published Date: Dec 21, 2017
More so than ever before, agility matters. A shifting competitive landscape along with heightened customer demands, technological transformations, digital disruptions and a host of other trends, combine to create distinct challenges for business operations executives. Achieving and maintaining a competitive edge in this climate requires an advanced framework for pivoting whenever needed—with minimal cost, maximum efficiency and optimal outcomes. The question for every enterprise in the current environment: Do we have the required agility to drive decision-making capabilities that will continuously sharpen our competitive edge?
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operational agility, technological transformations, digital disruptions, decision management
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
Group M_IBM Q1'18
Published By: Avi Networks     Published Date: Mar 06, 2018
Vendors such as F5 Networks and Citrix NetScaler have done little to keep up with the needs of modern applications. Learn how deploying the Avi Vantage Platform resulted in TCO savings for global enterprises in our free whitepaper.
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Avi Networks
Published By: Juniper Networks     Published Date: Feb 05, 2018
The role of IT is changing from a traditional focus on cost-efficient enablement to a more strategic contribution. Total Cost of Ownership (TCO), while important, is being surpassed by a growing focus on automation and orchestration that is needed to fulfill enterprise demands for security, agility, and innovation. The cloud-grade enterprise network – spanning the campus, data center, and branch – must be able to respond to rapid changes in business, growing reliance on hybrid cloud architectures, and the needs of users and customers. This IP Networking Comparison Guide examines the four key areas driving enterprise network priorities and looks at key factors within each. This document will give you a clear perspective on how the various options stack up on the most important features and capabilities necessary to meet your transformation needs.
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network, transformation, enterprise, optimization, juniper
Juniper Networks
Published By: Juniper Networks     Published Date: Feb 05, 2018
The role of IT is fundamentally changing from a cost-efficient enablement technology to a more strategic element of the enterprise. For companies born before the digital era, IT is a key player on their path to digital transformation; for more recent businesses designed with technology at their core, IT represents a foundational pillar on top of which everything else is built. With this shifting role, IT’s decades-long emphasis on TCO is being eclipsed by a new-found focus on security and automation. Whether it’s the continuous risks posed by a dynamic threat landscape, the threat of digital disruption, or an inability to keep pace with the latest trends, virtually every enterprise needs to be more agile. And, with the continued evolution of compute, storage, and applications, networks have been exposed as a bottleneck to change.
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enterprise, cloud, data, center, networking, juniper
Juniper Networks
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
Published By: Riverbed     Published Date: Feb 15, 2018
Applications underpin today’s cloud and digital transformation initiatives. As a result, it’s imperative for modern IT organizations to implement a holistic, expert approach to managing applications for maximum performance and optimal business execution. Read this insights paper from ESG and Riverbed to discover: How performance management expertise drives critical business outcomes. Why mature organizations are better equipped to embrace DevOps and other modern IT practices. What tools, factors, and behaviors correlate to expert performance management practices.
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Published By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
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voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo
ASG Software Solutions
Published By: Sitecore     Published Date: Jul 08, 2009
This whitepaper discusses the need to target outcomes and focus on building a complete, 360-degree view of your customers -- who they are, where they came from, what they do, and how you can best meet their needs.
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sitecore, customer experience, lifecycle management, web content management, analytics, crm, emarketing, email marketing
Published By: Riverbed     Published Date: Feb 21, 2018
Amazon Web Services has transformed how we think of IT infrastructure. It takes minutes to set up elastic compute and storage. As you grow, turning up EC2 instances, VPCs, and AWS services is akin to acquiring more ninja weapons; practice is needed to gain proficiency. With legions of compute and capacity a button-push away, the need to hone your skills in connecting your workforce to the cloud becomes critical. At Riverbed, that’s what we do. We let you spawn a full-mesh VPN network between your VPCs and branches, deploy the latest in cloud architecture trends using transit-VPC designs, and even allow for the use of AWS DirectConnect and VPN connectivity simultaneously using our powerful SD-WAN technology. Ninja-like benefits of agility, speed, and awareness are effortlessly available to you. Watch Riverbed unveil the full power of a true software-defined WAN (SD-WAN) in the cloud with a detailed conversation and live demo. Join us to learn: How the Riverbed-AWS partnership suppor
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Published By: SAS     Published Date: Mar 06, 2018
Machines learn by studying data to detect patterns or by applying known rules to: • Categorize or catalog like people or things • Predict likely outcomes or actions based on identified patterns • Identify hitherto unknown patterns and relationships • Detect anomalous or unexpected behaviors The processes machines use to learn are known as algorithms. Different algorithms learn in different ways. As new data regarding observed responses or changes to the environment are provided to the “machine” the algorithm’s performance improves. Thereby resulting in increasing “intelligence” over time.
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Published By: Virtuant Corp.     Published Date: Oct 29, 2011
A benchmark report to provide IT decision makers with a fair comparison of two of the most popular application server products on the market today.
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Virtuant Corp.
Published By: WhatCounts     Published Date: May 05, 2010
Lifecycle marketing is changing the way companies interact with prospects and customers through the email channel. This white paper explores five common questions and some ideas on how to jumpstart your lifecycle marketing efforts.
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lifecycle, email marketing, whatcounts, emarketing, roi, segmentation, nurturing, lead generation
Published By: WhatCounts     Published Date: Apr 30, 2010
There's no reason overseeing and managing a million-plus subscriber email database should be a discombobulated and overbearing task. Start being an effective email marketer by creating a plan, brushing up on your skills, and cleaning house. Implementing these six simple tweaks will go a long way towards maximizing the return, response, and revenue from your email program.
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whatcounts, email marketing, subscriber lists, email database, databasing
Published By: LSSiDATA     Published Date: Feb 05, 2010
New movers are ideal targets for Direct Marketers. New homeowners and renters invariably purchase a wide range of products and services. According to moving.com "People who are moving spend more during the 3 months surrounding their move than non-movers spend in 5 years."
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lssidata, data, direct marketers, marketing, super consumers, new mover, clv, clec
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
62% of employees say they don’t see changes occur from feedback they give during performance reviews. Performance reviews help companies and managers evaluate an individual’s performance, but what they don’t do is help employees improve and grow. Why? Performance reviews must go beyond talk of achievements and shortcomings and take steps to offer opportunities and solutions for employees. In this quick, two-page guide, you’ll learn about: • Why performance reviews need a follow-up development plan • Give employees greater career satisfaction by understanding their career path • The power of specific and actionable goals in performance reviews • How data can help you set employees up for success • Why learning and development is necessary to transform your workforce Get your copy and learn how to leave your employees empowered.
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software
Cornerstone OnDemand
Published By: Astaro     Published Date: Jan 19, 2011
This white paper explains a new approach for providing complete, affordable and easy to manage security to even smallest branch offices.
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astaro, branch office security, configuration, ip networks, data protection, remote workers, security policies, unified threat management
Published By: APC by Schneider Electric     Published Date: Feb 09, 2011
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices.
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absolute, data protection, maitenance, ups, physical infrastructure, infrastructure, data loss protection, dlp
APC by Schneider Electric
Published By: SAP     Published Date: Mar 09, 2017
In April 2016, SAP commissioned Forrester Consulting to evaluate how enterprises are taking advantage of IoT, how IoT fits into broader digital transformation initiatives, and the role of immediate insights in realizing the benefits that IoT can deliver.
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Published By: HPE APAC     Published Date: Jun 16, 2017
Download this guide: Four Ways to Empower Data and Help your Business Acquire and Retain Customers.
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