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self service

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Published By: Trifacta     Published Date: Oct 25, 2018
The rise of the self-service analytics era has called for a more flexible, iterative approach to data preparation. But as you and your team look to invest in modern data preparation solutions, understanding how to best evaluate these technologies can be difficult. In Ovum’s first Decision Matrix report on self-service data preparation, analyst Paige Bartley takes a comprehensive look at the eight major data preparation vendors by assessing each company’s technology and execution. Download this report to learn: Which vendors Ovum ranks as leaders in self-service data prep The strengths, weaknesses, opportunities and threats of all 8 data prep vendors A detailed overview of the criteria Ovum utilized in their evaluation
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Trifacta
Published By: TIBCO Software EMEA     Published Date: Sep 21, 2018
BUSINESS CHALLENGE “Vestas is a global market leader in manufacturing and servicing wind turbines,” explains Sven Jesper Knudsen, Ph.D., senior data scientist. “Turbines provide a lot of data, and we analyze that data, adapt to changing needs, and work to create a best-in-class wind energy solution that provides the lowest cost of energy. “To stay ahead, we have created huge stacks of technologies—massive amounts of data storage and technologies to transform data with analytics. That comes at a cost. It requires maintenance and highly skilled personnel, and we simply couldn’t keep up. The market had matured, and to stay ahead we needed a new platform. “If we couldn’t deliver on time, we would let users and the whole business down, and start to lose a lot of money on service. For example, if we couldn’t deliver a risk report on time, decisions would be made without actually understanding the risk landscape.
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data solution, technology solution, data science, streaming data, fast data platform, self-service analytics
    
TIBCO Software EMEA
Published By: ASG Software Solutions     Published Date: Aug 08, 2008
Business runs on content and that content must be managed holistically, across the entire business. However, managing content is, in itself, not enough to drive business. Enterprises must incorporate ECM with other IT management systems to provide complete Business Service Management (BSM).
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Discover HPE OneSphere, a hybrid cloud management solution that enables IT to deliver private infrastructure with public-cloud ease. With the proliferation of self-service, on-demand infrastructure, enterprise developers have come to expect infrastructure as a service. However, the constraints of existing infrastructure and tools make this mean heavier workloads for IT teams.
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Dell EMC     Published Date: Sep 12, 2016
Cloud computing is transforming IT in terms of how services are delivered, how infrastructure is deployed and managed, and how IT organizations structure themselves. For the purposes of this study, Forrester is defining a cloud solution as having three major characteristics: “self-service access, full automation of processes and policies, and metering and tracking of usage.”1 It then becomes a question of whether you manage your cloud(s) yourself, outsource it, or use a hybrid combination of private and public cloud resources.
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Dell EMC
Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk
Published By: Red Hat     Published Date: Aug 22, 2018
In the emerging digital enterprise, there’s a good chance some application development will be taking place outside the information technology department. It’s not that the role of IT is in any way being diminished – in fact, IT managers are getting busier than ever, overseeing the technology strategies of their enterprises. Rather, the pieces are in place for business users to build and configure the essential business applications they need, on a self-service basis, with minimal or no involvement of their IT departments. As the world moves deeper into an era of ongoing disruption from digital players – be they startups, or teams within established enterprises – technology has become an essential part of every job, from the boardroom to the boiler room. Accordingly, the discipline of IT is no longer confined to the data center or development shop. Many business managers and professionals are building, launching or downloading their own applications to achieve productivity and respond
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Red Hat
Published By: SAS     Published Date: Jan 17, 2018
What can you see and discover when you’re able to explore trends and make predictions with your organization’s data? If you’re a midsize home delivery business, you can discover new ways to make customers happy. If you’re a local government agency, you can predict where your resources are needed most. And if you’re a growing hospital, you can bring life-changing patient data directly to doctors and nurses. In this e-book, we’ve profiled six organizations that are using self-service visual exploration to make big improvements in the way they work. From college administrators to professional sports teams, everyone makes better decisions with easy access to powerful, interactive analytics.
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SAS
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Dell EMC     Published Date: May 12, 2016
Businesses face greater uncertainty than ever. Market conditions, customer desires, competitive landscapes, and regulatory constraints change by the minute. So business success is increasingly contingent on predictive intelligence and hyperagile responsiveness to relentlessly evolving demands. This uncertainty has significant implications for the data center — especially as business becomes pervasively digital. IT has to support business agility by being more agile itself. It has to be able to add services, scale capacity up and down as needed, and nimbly remap itself to changes in organizational structure.
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Dell EMC
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: SAP     Published Date: May 22, 2012
Is turning data into information still a challenge for your company? If so, you are not alone. View this on-demand Webinar with SAP and HP to learn how you can manage ever-increasing amounts of data; provide this data to business users to make critical decisions in a timely fashion; and enable true self-service business intelligence (BI) for business users.
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sap, business solutions, business technology, enterprise, technology, enterprise analytics
    
SAP
Published By: Carat_UK_QlikView     Published Date: Mar 18, 2014
A report into how Self-Service BI can make you happier and more productive.
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qlikview, business solutions, business discovery, performance data, trends, customer service, self-service bi, finance, financial services, accounting
    
Carat_UK_QlikView
Published By: Carat_UK_QlikView     Published Date: Mar 18, 2014
A case study into the solutions provided by QlikView Business Discovery to the challenges of a fast growing business.
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qlikview, business solutions, business discovery, performance data, trends, customer service, self-service bi, finance, financial services, accounting
    
Carat_UK_QlikView
Published By: Red Hat Government     Published Date: Jul 21, 2011
Learn how your organization can deliver self-service application provisioning, flexible and standardized application deployments, and integrated management, without losing control or radically change existing management and development processes.
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red hat, open source, enterprise linux, enterprise solutions, virtualization, linux, unix, redhat, jboss, government, governance, interoperability
    
Red Hat Government
Published By: Red Hat     Published Date: Jan 09, 2014
A large enterprise data warehouse company used Red Hat® CloudForms to create a private cloud that includes automated provisioning and self-service for developers and testers. This let them build, test, and release new product versions faster. Find out how in this case study.
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red hat, cloudforms, data, data warehouse, enterprise cloud, cloud management, productivity, private cloud, service delivery, lifecycle management, cloud computing
    
Red Hat
Published By: ServiceNow     Published Date: Oct 02, 2015
ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more. • Revolutionize request management with a self-service portal and automated routing • Track assets centrally though an integrated CMDB across all IT processes • Make reporting timely and informative with one-click reporting, dashboards and gauges
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ServiceNow
Published By: ServiceNow     Published Date: Oct 18, 2013
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of: • Incident, Problem and Change Management • Service Catalog & Self Service • Performance Analytics "
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servicenow, enterprise it, service automation, applications, webinar, cloud computing
    
ServiceNow
Published By: Dell     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary.
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Dell
Published By: Dell-EUC (Dell/Intel Logo) Webinar     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell-EUC (Dell/Intel Logo) Webinar
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