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Published By: Genesys     Published Date: Feb 26, 2018
Selecting the right multichannel cloud contact center has never been more clear
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Sangoma     Published Date: Jan 30, 2013
Sangoma has introduced the most cost-effective, easiest to provision and easiest to manage line of enterprise SBCs on the market. The four available options deliver maximum flexibility when selecting a solution -- Learn how they can help you.
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sangoma session border controllers, sbc series, carriers, enterprise, cost effective, easy to manage, sbc, networking
    
Sangoma
Published By: HireVue     Published Date: May 18, 2018
Recruiting and selecting talented people has become a top HR priority. To support this priority, many organizations are leveraging assessment tools and processes to find, hire, and select the best candidates. To better understand both the use and value of modern assessments, HR.com and its partner, HireVue, launched The State of Assessments survey. The investigation covered the following topics: • The biggest challenges to hiring the best talent • Primary benefits and uses of assessments • Features that HR professionals want most from assessment tools • Most commonly used components of assessments • Time-to-completion and completion rates associated with assessments • The role of video interviewing in the assessment process • Future investments in pre-hiring assessments • And, finally, the ways that high-performing organizations tend to differ from other organizations in terms of how they use these tools
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HireVue
Published By: Google Chrome Enterprise     Published Date: May 07, 2018
Browsers combined with cloud-based services have effectively replaced desktop software, with an average of 1,053 cloud services in user per enterprise. This guide identifies key security features for IT administrators to consider when selecting a browser.
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Google Chrome Enterprise
Published By: Bluewater Learning     Published Date: Apr 30, 2018
Addressing the frustration that people experience with their LMS or TMS does not necessarily mean going through the involved process of selecting and implementing a new system. Often, it simply requires a realignment of business drivers, supporting processes Bluewater experts will lead you through examining User Experience, Administration, Process, Content, Data, Reporting and Technology.
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Bluewater Learning
Published By: Sitecore     Published Date: Jan 06, 2009
This guide offers insight into the WCM technology choices available today, discusses some of the requirements both IT and business users should consider when selecting a WCM solution, and includes advice for ensuring a successful evaluation process.
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sitecore, aberdeen, lifecycle management, web content management, analytics, crm, emarketing, email marketing, cms, lead generation
    
Sitecore
Published By: InsideUpbg     Published Date: May 21, 2015
I. What is Payroll Accounting? II. Why is Payroll Accounting Important? III. Payroll Services IV. How Should a Vendor for Payroll Accounting Be Selected? V. Vendor References VI. How to Perform a Reliable Reference Check VII. When You Have to Switch Vendors VIII. Payroll Vendors Service Providers IX. Glossary
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InsideUpbg
Published By: Wheelhouse Enterprises     Published Date: Jul 14, 2010
This comprehensive PBX Buyers Guide explores the PBX technology (both hosted and traditional) and empowers the mid to enterprise business PBX buyers with critical information necessary that is helpful in selecting the right phone system for any business.
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wheelhouse, pbx, ip telephony, hosted, traditional, enterprise, phone system, voip
    
Wheelhouse Enterprises
Published By: HPE Intel     Published Date: Jan 11, 2016
The world of storage is being transformed by the maturing of flash arrays, an approach to storage that uses multiple, solid state flash memory drives instead of spinning hard disk drives. An all-flash array performs the same functions as traditional spinning disks but in a fraction of the time required and in more compact form factors. Given its superior performance in certain contexts, all-flash arrays are experiencing strong industry adoption. However, best practices and a true understanding of key success factors for all- flash storage are still emerging. This paper is intended to educate you on best practices based on real user experience drawn from ITCentralStation.com. We offer all-flash user advice in selecting and building the business case for a flash array storage solution.
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HPE Intel
Published By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
This paper is intended to educate you on best practices based on real user experience drawn from ITCentralStation.com. We offer all-flash user advice in selecting and building the business case for a flash array storage solution.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Nov 06, 2017
Hyperconverged infrastructure is radically shaking up the IT landscape, creating huge operational and economic benefits. Tier 1 applications such as Exchange, SQL Server, Oracle and others are among the many beneficiaries of this new generation of infrastructure. However, there are many vendors jumping on the market bandwagon, and not all systems that are marketed as hyperconverged really fit the criteria. IT organizations need to do their homework to ensure they are selecting true hyperconverged solutions.
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hyperconverged, infrastructure, virtualized, environments, sql, it landscape
    
Hewlett Packard Enterprise
Published By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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Cisco
Published By: Commvault     Published Date: Jul 06, 2016
Today, nearly every datacenter has become heavily virtualized. In fact, according to Gartner as many as 75% of X86 server workloads are already virtualized in the enterprise datacenter. Yet even with the growth rate of virtual machines outpacing the rate of physical servers, industry wide, most virtual environments continue to be protected by backup systems designed for physical servers, not the virtual infrastructure they are used on. Even still, data protection products that are virtualization-focused may deliver additional support for virtual processes, but there are pitfalls in selecting the right approach. This paper will discuss five common costs that can remain hidden until after a virtualization backup system has been fully deployed.
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storage, backup, recovery, best practices, networking
    
Commvault
Published By: SAS     Published Date: Jan 17, 2018
A picture is worth a thousand words – especially when you are trying to find relationships and understand your data – which could include thousands or even millions of variables. To create meaningful visuals of your data, there are some basic tips and techniques you should consider. Data size and composition play an important role when selecting graphs to represent your data. This paper, filled with graphics and explanations, discusses some of the basic issues concerning data visualization and provides suggestions for addressing those issues. From there, it moves on to the topic of big data and discusses those challenges and potential solutions as well. It also includes a section on SAS® Visual Analytics, software that was created especially for quickly visualizing very large amounts of data. Autocharting and "what does it mean" balloons can help even novice users create and interact with graphics that can help them understand and derive the most value from their data.
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SAS
Published By: Epicor     Published Date: Sep 20, 2017
Selecting the right enterprise resource planning (ERP) software often poses a challenge for many businesses in the manufacturing industry. With so many options out there, it’s difficult to break down each potential application and choose the one that’s the best fit for your business. This Gartner report explains how ERP selection teams can come to a consensus and establish an understanding of all options by jointly populating and prioritizing a hierarchical, weighted ERP evaluation model. A structured evaluation model helps put all the cards on the table by explaining and justifying to internal stakeholders, external auditors, and vendors how and why an ERP software decision was made. Read the Gartner report and establish your own ERP evaluation model to see if the Epicor ERP solution is the right fit for your manufacturing business.
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Epicor
Published By: Adobe     Published Date: Aug 30, 2017
Web content management now constitutes mission-critical software to help drive successful communications with customers. Application leaders focused on enabling effective digital experiences should use this document to help them in selecting the most appropriate vendor and solution.
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Adobe
Published By: Adobe     Published Date: Mar 27, 2018
Web content management now constitutes mission-critical software to help drive successful communications with customers. Application leaders focused on enabling effective digital experiences should use this document to help them in selecting the most appropriate vendor and solution.
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Adobe
Published By: Justworks     Published Date: Sep 26, 2017
This eBook will walk you through the process of selecting a comprehensive benefits package for your team and budget. Specifically, you’ll learn how to select a desirable benefits package, navigate the legal waters of some of those benefits, and choose a provider for your small business.
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Justworks
Published By: Justworks     Published Date: Sep 27, 2017
This eBook will walk you through the process of selecting a comprehensive benefits package for your team and budget. Specifically, you’ll learn how to select a desirable benefits package, navigate the legal waters of some of those benefits, and choose a provider for your small business.
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Justworks
Published By: Infosys     Published Date: May 21, 2018
In HR, working purely on instinct is dangerous. HR Professionals are highly skilled, and their experienced opinion is extremely valuable when it comes to selecting candidates, assessing performance, and all the other important aspects of this function. But can you rely on their instinct alone? This was the big question that our client, a large CPG company was facing. When we realized this was the problem, the solution was obvious. Not necessarily easy, but obvious. There was plenty of data, but it wasn't being used to improve HR decision making. We designed an analytics solution that would improve HR Decision making. We designed an analytics solution that would improve the efficiency of data gathering, to make the HR function more effective. We then proposed an additional layer, which would use artificial intelligence (AI) to improve HR Decision-making further.
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company, employee
    
Infosys
Published By: Infosys     Published Date: May 22, 2018
When products are bought off the shelf, they are easy to price. But what happens when every product has to be configured to create an entirely bespoke solution? Our client manufactured sophisticated industrial machinery that needed to be configured to each customer, which made each quote a complex task. Sales teams had to somehow translate the customers' complex requirements into a solution; selecting the right products, features, and components; and ensuring that the end result would be not only compatible but also deliverable. Also, the quote frequently had to include various offer variations and price points. The conversation about pricing could only begin once all of this had been discussed, agreed upon, and approved.
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sales, customer, product, manufacturer, customer, solutions
    
Infosys
Published By: Dell EMC     Published Date: Nov 02, 2015
Converged solutions are being widely adopted by large enterprises where infrastructure sprawl has chewed up budgets and made scalability a challenge, and as a method to speed delivery of IT services. They are also proving to be beneficial to IT-strapped small and mid-sized organizations, which often lack the skills and resources to keep up with increased business demands for IT services.
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Dell EMC
Published By: Dell     Published Date: Feb 04, 2016
Older PCs are a risk due to a lack of robust hardware-based security, older processors, and outdated operating systems. This Cheat Sheet paper discusses the points you should consider when selecting notebooks and laptops for your mobile and remote workforce. Download this paper today to learn about how combining the right hardware upgrades with newer OS options and endpoint management software can provide the needed protection against today’s security risks.
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hardware, tpm, it security, windows, telecommunication, byod
    
Dell
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