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Published By: Tripp Lite     Published Date: May 15, 2018
A Practical Guide to IDF/MDF Infrastructure Implementation Once relegated to early adopters and casual home users, VoIP (voice over Internet protocol) has matured. An essential element of any unified communications (UC) system, it is now the standard method of voice communication in business, education, government and healthcare. If your organization has not already migrated to VoIP, the question is not so much if it will, but when. Cost is the primary driver, since the data network performs double duty by carrying voice traffic as well. VoIP also offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, zoned security, intelligent call routing, disaster recovery, video, teleconferencing, status updates and other advanced features. The transition to VoIP presents a number of challenges, including assessing the ability of your network to handle not only additio
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Tripp Lite
Published By: SAP     Published Date: Feb 03, 2017
The spatial analytics features of the SAP HANA platform can help you supercharge your business with location-specific data. By analyzing geospatial information, much of which is already present in your enterprise data, SAP HANA helps you pinpoint events, resolve boundaries locate customers and visualize routing. Spatial processing functionality is standard with your full-use SAP HANA licenses.
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SAP
Published By: Cisco EMEA Tier 3 ABM     Published Date: May 15, 2018
Nell'economia globale di oggi, le reti delle piccole imprese devono permettere di ridurre le spese operative. Devono consentire di reagire rapidamente ai cambiamenti del mercato e delle esigenze dei clienti. Devono essere pronte per il futuro. Le tecnologie di routing e switching possono avere un impatto positivo sulle spese. Condividere risorse come stampanti, accesso a Internet, server e servizi permette di risparmiare. Inoltre, una rete affidabile può evolversi con l'azienda, in modo che non sia necessario sostituirla quando le esigenze crescono.
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Cisco EMEA Tier 3 ABM
Published By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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Broadsoft
Published By: Cisco     Published Date: Feb 12, 2016
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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gardner magic quadrant, cisco, contact center, omnichannel routing, best practices, cloud computing, data center
    
Cisco
Published By: ServiceNow     Published Date: Oct 02, 2015
ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more. • Revolutionize request management with a self-service portal and automated routing • Track assets centrally though an integrated CMDB across all IT processes • Make reporting timely and informative with one-click reporting, dashboards and gauges
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ServiceNow
Published By: Juniper Networks     Published Date: Jun 22, 2017
Juniper Networks works with leading companies around the world to increase the service agility of their networks. With simple, open, and smart networks, financial services firms can bring innovative new services to market faster and at lower costs. They can leverage Juniper’s expertise, experience, and partner ecosystem to build agile, service-aware networks. Juniper is a leader in high-performance, highly reliable routing, switching, and security, with solutions deployed in some of the most complex networks in the world across banking, capital markets, and insurance providers. A broad ecosystem of solution, services, delivery, and consulting partners can provide businesses with a complete offering that enables innovation.
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financial services, financial security, data security, cloud security, network security, business protection
    
Juniper Networks
Published By: Dyn     Published Date: Nov 03, 2016
We all know that hybrid cloud adoption is exploding, with 80% of enterprises having at least some infrastructure in the cloud. This growth includes increased use of the internet to deliver applications, sites and services to employees, partners and customers. These companies need an internet performance management (IPM) strategy to ensure those services reach users effectively, starting with DNS. Join Trip Kucera and Dyn VP, Gary Sloper, as they discuss the impact of cloud and internet infrastructure across the cloud adoption lifecycle. Key focus points include: • Optimizing round trip times and latency, from time to first byte, to internet routing • Understanding and comparing cloud service providers • Protecting your service from route hijacks, DDoS attacks and mitigating vulnerabilities. Watch this short Video Webinar and learn how focusing on the DNS layer can help you plan, migrate and optimize your way to cloud success!
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dyn, dns, hybrid, hybrid cloud, ipm, networking
    
Dyn
Published By: Genesys     Published Date: Jul 27, 2016
This white paper discusses how you can: • Overcome limitations of queue based with orchestrated routing • Design personalized, low-effort, end-to-end customer journeys • Match your customers with the best available resource at the right time in the right channel
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle     Published Date: Nov 30, 2017
Every user’s first interaction with your website begins with a series of DNS queries. The Domain Name System (DNS) is a distributed internet database that maps human-readable names to IP addresses, ensuring users reach the correct website when entering a URL. DNS mappings are maintained in special-purpose servers called DNS nameservers. When a user enters your company’s URL, a DNS query is routed to a DNS nameserver containing the address mappings for your company’s internet domain.
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traffic, dns, internet, visibility, programming, interfaces, optimization, routing
    
Oracle
Published By: Oracle Dyn     Published Date: Dec 06, 2017
Every user’s first interaction with your website begins with a series of DNS queries. The Domain Name System (DNS) is a distributed internet database that maps human-readable names to IP addresses, ensuring users reach the correct website when entering a URL. DNS mappings are maintained in special-purpose servers called DNS nameservers. When a user enters your company’s URL, a DNS query is routed to a DNS nameserver containing the address mappings for your company’s internet domain.
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traffic, dns, internet, visibility, programming, interfaces, optimization, routing
    
Oracle Dyn
Published By: Here Technologies     Published Date: Jul 19, 2018
Transportation companies are expected to solve logistical challenges, improve service, optimize costs and increase efficiencies. More and more, they are turning to new IoT technologies to help them achieve this. In this guide, we’ve identified the latest location, routing and other data-driven services, that are helping commercial fleet management and logistics organizations differentiate and lead the way in an increasingly complex market.
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Here Technologies
Published By: Neustar     Published Date: Aug 20, 2012
Marketers are buzzing about lead scoring - everybody wants it, but . . . will it work in your business? How will it change your processes? How do you get started?
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lead scoring, liberty university, marketing analytics, lead qualification, lead routing, lead quality score, consumer analytics
    
Neustar
Published By: Neustar     Published Date: Aug 20, 2012
Lead Scoring remains a hot topic in the lead generation industry. Now, online marketers can gain even more insight into their lead scores with Lead Optimization. What's the difference between Scoring and Optimizing?
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lead scoring, lead optimization, marketing analytics, lead qualification, lead routing, lead quality score, consumer score, consumer analytics, online lead generation, campaign optimization, score leads, score consumers
    
Neustar
Published By: Noction     Published Date: Jan 09, 2014
Service Providers have unique networking challenges as compared to other environments. Factor, differentiating Service Provider`s network from others, is the requirement for 100% uptime. The network stability is crucial to their customers’ business and is, therefore, intolerant to disruptions or outages, which may damage the company`s reputation and market position, or even affect it irreversibly. Downtime risks can no longer be mitigated by simply over-engineering the network, but rather deploying network optimization solutions, based on the intelligent monitoring and automated response, versus manual network troubleshooting and brute force time spending.
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network performance, congestion, outages, downtime, hosting, bgp, router, ip network, networking, network, performance, optimization, network infrastructure, service provider, cdn, risks, data center
    
Noction
Published By: LeanData     Published Date: Oct 30, 2015
Consider the humble lead. It’s the lifeblood of any business. A lead represents possibility. Opportunity. And ultimately, revenue. It’s why, of course, companies spend so much time and effort generating them. Then they celebrate when leads come flooding into their systems.
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LeanData
Published By: Citrix Systems     Published Date: Jul 28, 2015
Organizations are looking to SDN to improve network agility by incorporating network automation in cloud computing platforms. So far the focus of SDN has been on L2-L3 switching and routing services. However applications don’t just need network connections. They also need L4-L7 network services.
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Citrix Systems
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: LogMeIn     Published Date: Feb 27, 2018
Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.
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bold360, engagement, customer, market, data, analysis
    
LogMeIn
Published By: Plex Systems     Published Date: Jun 06, 2014
Automotive and industrial manufacturer, Fluid Routing Solutions, chose ERP from the Plex Manufacturing Cloud and reduced ERP-related operating costs by 30%, trimmed IT costs, improved supply chain visibility and improved overall quality.
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plex systems, fluid rotating solutions, it costs, manufacturing, supply, supply chain
    
Plex Systems
Published By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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routing, customer experience, transitions, self-service
    
Genesys
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