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request management

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Published By: Cherwell Software     Published Date: Feb 24, 2017
Are you ready to transform your service desk and unleash the power of effective and affordable IT service management? Schedule your demo of Cherwell Service Management® today.
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Cherwell Software
Published By: ServiceNow     Published Date: Oct 02, 2015
ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more. • Revolutionize request management with a self-service portal and automated routing • Track assets centrally though an integrated CMDB across all IT processes • Make reporting timely and informative with one-click reporting, dashboards and gauges
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ServiceNow
Published By: ServiceNow     Published Date: Oct 02, 2015
Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes. The 3 Pillars of IT Service Management Excellence arE: • Automated Request Management • Integrated Asset Tracking • Intuitive Reporting
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ServiceNow
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service, customer satisfaction, newscale, request fulfillment
    
newScale
Published By: Oracle     Published Date: Jul 27, 2015
Analytics are changing how every company department does business. However, most HR departments are struggling to fully take advantage of analytics to unlock the true potential of their workforce.
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hr analytics, hr departments, workforce, human resources, management requests, hr management, quality employees
    
Oracle
Published By: Innotas     Published Date: Jan 09, 2014
Learn to escape the chaos of regulatory compliance with Integrated IT Portfolio Management. This eBook for healthcare IT executive shares how to gain greater visibility into the delivery and execution of complex projects such as implementing EHR implementation, ICD-10 compliance efforts and the Affordable Care Act.
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innotas, meaningful use, icd-10 compliance, project management system, portfolio management, project management office, it governance, governance model, resource management software, ppm software, it project portfolio management, apm saas, pmo services, ppm tools
    
Innotas
Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation, organizational data, customize reports, cuztomize dashboards, data fields, scriptlogic, quest software, itil, service levels, proactive event management, infrastructure, internetworking hardware, data center design and management
    
Dell Software
Published By: EMC Corporation     Published Date: Mar 20, 2014
The top five questions to ask regarding Identity and Access Management.
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emc, iam, strategic solutions, access reviews, access request, identity management
    
EMC Corporation
Published By: EMC Corporation     Published Date: Mar 20, 2014
An infographic showcasing the differences in the lives of Managers with RSA's Averska IAM and without IAM.
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emc, rsa averska, iam, strategic solutions, access reviews, access request, identity management
    
EMC Corporation
Published By: EMC Corporation     Published Date: Mar 20, 2014
An infographic showing the benefits of an RSA Averska IAM Solution.
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emc, rsa averska, iam, strategic solutions, access reviews, access request, identity management
    
EMC Corporation
Published By: IBM Corporation     Published Date: Jun 28, 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
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ibm, service management, tivoli, automation, it asset management, service request management, infrastructure, itil, isim
    
IBM Corporation
Published By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli, automation, it asset management, service request management, infrastructure
    
IBM Corporation
Published By: CDW     Published Date: Apr 04, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology, data center
    
CDW
Published By: Workfront     Published Date: Jun 25, 2014
Is your IT organization plagued by overburdened resources, too many meetings and work request interruptions? Download this eBook to learn about 10 problems preventing your IT team from doing their best work and how to solve them. Get the eBook now.
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at task, it organizations, work requests, technology changes, project updates, status reports, project management
    
Workfront
Published By: CDW - NetApp     Published Date: Apr 07, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: Kaseya     Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
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kaseya, itil, incident management, service request management, problem management, change management, service desk
    
Kaseya
Published By: AtTask     Published Date: Jul 17, 2014
When it comes to project management, we tend to talk about the tactical—the assignments, the tasks, the approvals, and so on. But business is evolving, and many project teams are now being asked to lead change, instead of just timelines and milestones. This evolution is accelerating and is driven by fresh thinking and business necessity supported by advanced technologies that are highly accessible to a much broader range of contributors. Effectively managing work is no longer just the role of a few specialists. In this Whitepaper you will learn lessons from 40 PPM experts on making the transition from project management to project leadership.
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at task, it organizations, work requests, technology changes, project updates, status reports, project management
    
AtTask
Published By: AtTask     Published Date: Jul 17, 2014
Rapid changes in both technology and business mean that IT departments are constantly barraged with new projects whether it's writing a web app or implementing new infrastructure for mobile application. It's a challenge just to stay ahead of the curve. This Whitepaper examines the top 10 every day pains that prevent IT managers from getting work done and offers some new and trusted solutions for improving your productivity.
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at task, it organizations, work requests, technology changes, project updates, status reports, project management
    
AtTask
Published By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
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itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing, accounts receivable, automated integration
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards, license compliance, change management, processes, sla, service level agreement, best practices
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, it service delivery, cost cutting, change management, change request
    
Numara Software
Published By: CrownPeak     Published Date: Jun 30, 2009
Congratulations you've decided to embark on the journey to implement a content management system (CMS) for your Web site. This document assumes that you have already built the business case for purchasing a CMS and has been signed off on by the appropriate stakeholders. Learn more today!
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crownpeak, cms, content management system, web site development, infocenter, hosted services, open source software, project definition, rfp, request for proposal, vendor strengths, os/ databases, hardware, infrastructure, document management, portal, licensing, workflow management, enterprise integration, enterprise application
    
CrownPeak
Published By: CrownPeak     Published Date: Jun 30, 2009
This is the second of a three part CrownPeak White Paper exploring Why Content Marketing Is Online Marketing. In this series we present the new idea that Web content marketing is the central and most important tenet of online marketing. Today, the function of online marketing revolves around the Web which, itself, revolves around content. So as we talk about online marketing/marketers and content marketing/marketers consider them and yourself one and the same. Learn more today!
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crownpeak, roi, web content marketing, cms, content management system, web site development, infocenter, hosted services, open source software, project definition, rfp, request for proposal, vendor strengths, os/ databases, hardware, infrastructure, document management, portal, licensing, workflow management
    
CrownPeak
Published By: IBM     Published Date: Apr 26, 2013
In the spring of 2012, IBM launched a comprehensive re-thinking and refresh of its IT Service Management (ITSM) offerings. The IT management products formerly known as Tivoli Service Request Manager, IT Asset Management and Change Configuration Management Database have now been combined into a single product, IBM SmartCloud Control Desk 7.5. The products span advanced support for IT and intelligent asset management, change and configuration management, service request management and service catalog, along with Cloud delivery options and built-in support for automation beyond traditional service desk workflow.
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smartcloud, control, desk, consolidate, advances, services, management
    
IBM
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