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Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
For data-driven businesses, cloud can be a boon. Data can be found, processed and managed on the cloud without an investment in local hardware infrastructure, but what does that mean to information trust and governance? When data comes from cloud-based sources, IT needs a plan for data integration and security. Download this insightful white paper and learn the four key priorities you must consider when developing your IT strategy to promote good hybrid information governance. Learn the blend of process, organizational and technical enablers that will allow you to move to a hybrid environment with speed and confidence.
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data-driven business, cloud, information trust, information governance, data integration, data security, it strategy
    
Group M_IBM Q1'18
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : 
broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : 
broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
Published By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
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123together, it strategies, ediscovery, finra, regulation, security, finra, contact management
    
123Together
Published By: Bronto     Published Date: Jul 19, 2017
The Internet has opened up a shopper's paradise where you can find and buy anything right from the living room. With a few simple key strokes, a consumer can choose products and services from merchants around the globe - from that authentic British trench coat to an Australian boomerang to wine straight from the California coast. But with the gates to cross-country commerce opened wide, have consumers abandoned their local retailers for international merchants abroad? To answer this question, we commissioned a consumer study, in the US and Australia and Census wide in the UK. We hope this original research helps you better understand the opportunities and challenges of cross-country trade.
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ecommerce, loyalty program, customer incentive, global sales, customer loyalty, commerce, cross border shopping, global ecommerce
    
Bronto
Published By: Cox Business     Published Date: Apr 27, 2017
From the largest states and cities to the smallest municipalities, the public sector is undergoing large-scale modernization projects. To serve constituents now and in the years ahead, government agencies need a strategy to build the right networking infrastructure. The following six steps can help state and local governments build a solid foundation for modernization initiatives.
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Cox Business
Published By: Hewlett Packard Enterprise     Published Date: Aug 07, 2017
As businesses move toward a digital transformation, they must carefully consider locality of their compute or their unique right mix.
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Hewlett Packard Enterprise
Published By: Frontier Communications     Published Date: Dec 22, 2016
When you choose Frontier as your partner, your bank or financial services firm can take advantage of this experience and our extensive portfolio of network and equipment solutions. We will work closely with your team to assess your current situation, determine future communications requirements, and select products and services that fit into your timeframe and budget. What’s more, Frontier backs everything up with local customer support.
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Frontier Communications
Published By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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Broadsoft
Published By: Cisco     Published Date: Nov 17, 2015
IoT describes a system where items in the physical world, and sensors within or attached to these items, are connected to the Internet via wireless and wired Internet connections. These sensors can use various types of local area connections such as RFID, NFC, Wi-Fi, Bluetooth, and Zigbee. Sensors can also have wide area connectivity such as GSM, GPRS, 3G, and LTE.
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iot, internet of things, data management, business efficiency, manufacturing process, customer satisfaction, business intelligence, automation
    
Cisco
Published By: Cisco     Published Date: Dec 08, 2015
The Time for the Hybrid WAN IT has gone through a significant evolution over the past decade. Virtualization has changed the entire face of the data center, the network edge has become predominantly wireless and consumer devices reign supreme. However, one of the few areas of IT that has yet to evolve is the corporate wide area network (WAN). Managing the WAN is something network managers have always struggled with because WAN speeds are typically an order of magnitude, or more, slower than local area networks (LANs).
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cisco, canada, branch infrastructure, hybrid wan, wide area network, networking
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
IT has gone through a significant evolution over the past decade. Virtualization has changed the entire face of the data center, the network edge has become predominantly wireless and consumer devices reign supreme. However, one of the few areas of IT that has yet to evolve is the corporate wide area network (WAN). Managing the WAN is something network managers have always struggled with because WAN speeds are typically an order of magnitude, or more, slower than local area networks (LANs).
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mobility is being approached by mid-market and enterprise organizations globally Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and Business leaders’ views, priorities and objectives align and differ • Building a global and local view from over 1400 respondents across 14 countries in every geography
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mid-market organizations globally are approaching mobility. Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and business leaders’ views, priorities, and objectives align and differ • Building a global and local view from over 1400 total respondents and over 570 who consider themselves mid-market, across 14 countries in every geography
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Cisco
Published By: SAS     Published Date: Jan 17, 2018
The Internet of Things can bring big benefits. But what exactly is IoT, and how are different industries taking advantage of it? This TDWI e-book explores in detail what IoT and the Industrial IoT (IIoT) do for retailers, the automotive industry, state and local governments working with utilities firms, and the manufacturing industry. Common themes include connectedness, data-driven insights, predictive capabilities and transformation.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
What can you see and discover when you’re able to explore trends and make predictions with your organization’s data? If you’re a midsize home delivery business, you can discover new ways to make customers happy. If you’re a local government agency, you can predict where your resources are needed most. And if you’re a growing hospital, you can bring life-changing patient data directly to doctors and nurses. In this e-book, we’ve profiled six organizations that are using self-service visual exploration to make big improvements in the way they work. From college administrators to professional sports teams, everyone makes better decisions with easy access to powerful, interactive analytics.
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SAS
Published By: Lenovo and Intel     Published Date: Jan 20, 2017
It’s no secret that video is the new paradigm in law enforcement; but, with video comes the need to log, manage, store, and secure thousands of hours of content—and that makes huge demands on your data center infrastructure. In this white paper, we detail infrastructure challenges faced by state and local agencies and how they are overcoming them with powerful infrastructure solutions. Download the white paper and read more.
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lenovo, it challenges, body camera, data center
    
Lenovo and Intel
Published By: Lenovo and Intel     Published Date: Jan 19, 2017
It’s no secret that video is the new paradigm in law enforcement; but, with video comes the need to log, manage, store, and secure thousands of hours of content—and that makes huge demands on your data center infrastructure. In this white paper, we detail infrastructure challenges faced by state and local agencies and how they are overcoming them with powerful infrastructure solutions. Download the white paper and read more.
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Lenovo and Intel
Published By: Dell     Published Date: Jul 08, 2016
Organizations looking to implement desktop and app virtualization traditionally play a guessing game where storage is concerned. When considering local and physical storage, determining what would be necessary for the virtualized world is difficult and can be overwhelming. This is especially true when determining how virtualizing desktops will impact the storage architecture. Organizations risk over sizing their environment thereby wasting CapEx, or under-sizing and potentially ruining the user experience. Software-defined storage solutions, such as VMware Virtual SAN, provide simplified solutions with high performance data stores that offer fine-grained scalability with linearly-predictable performance as demand grows. Dell’s validated and certified desktop virtualization solutions incorporate vSphere and Virtual SAN, and provide a complete end-to-end solution that allows companies to grow and expand without large capital investments in SAN hardware.
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technology, best practices, data, virtualization, storage, data
    
Dell
Published By: Rosetta Stone     Published Date: Jan 23, 2018
With global opportunities on the rise,. having a multilingual workforce has become a critical market success factor. Language proficiency and awareness of a market's culture, local customs, and business traditions conveys respect for customers and colleagues, which leads to greater trust and improved business results. Businesses are providing language-learning resources that prepare employees to engage in these markets. Forbes Insights and Rosetta Stone surveyed 200+ executives globally to understand the impact of language training on companies and employees. Read this guide to learn the key themes and data from the report.
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Rosetta Stone
Published By: Monotype     Published Date: Feb 15, 2018
Technology is blurring geographic boundaries, bringing cultures together and connecting brands with consumers across the globe. But for brands trying to serve a global customer base, that can pose a real challenge. Fortunately, something as (seemingly) simple as fonts can help. This eBook highlights a few ways type can transform your global brand, as well as a few guidelines to help you get the conversation started.
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branding, marketing best practices, branding best practices, customer experience, global brand, monotype, marketing, design
    
Monotype
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