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Published By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
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customer experience, sms, email, web chat, social media, mobile, networking
    
Mitel
Published By: Mitel     Published Date: Mar 30, 2017
You know the way we communicate with each other has evolved, but what about the way your business communicates with your customers? A third of the US population is made up of millennials that use multiple channels when reaching out or making a purchase, so how does this shift affect your bottom line? More importantly, how closely aligned is your customer experience strategy with how customers are buying? Looking for some clarity? Check out this infographic for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.
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customer experience, sms, email, web chat, social media, mobile, networking
    
Mitel
Published By: Okta     Published Date: Nov 09, 2016
Microsoft is making a massive push to the cloud. As a result, Office 365 is taking off. But in its complexity, Office 365 is unlike any other cloud app. Often this causes impactful deployment delays. Instead of relying on legacy tools Microsoft gives away, learn to remove the identity barriers for your Office 365 migration while building a foundation from which to launch your entire future cloud strategy. Watch now!
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Okta
Published By: IBM Watson Health     Published Date: Nov 30, 2015
This whitepaper features a discussion of how leading healthcare organizations are developing a strategy for risk contracting and population health management.
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ibm, watson health, phytel, infrastructure, finances, healthcare
    
IBM Watson Health
Published By: SilkRoad Technology     Published Date: Feb 24, 2016
Consider your offboarding strategy to be as critical as your onboarding strategy.
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silkroad, human resources, offboarding, onboarding, strategy
    
SilkRoad Technology
Published By: Anaplan     Published Date: Apr 06, 2016
Optimizing incentive compensation: aligning what you say with how you pay CSO Insights’ ICPM study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. It is crucial to get these incentive compensation structures right, because sales reps receive up to 60 percent of their income from incentive comp. In this white paper, we discuss the disconnect between sales behavior and incentive compensation structure and provide recommended steps towards optimizing your compensation plan.
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sales performance management, compensation management, incentive compensation, sales planning, incentive comp, commission structure, sales performance, xactly, callidus, cso, cso insights, incentive based compensation, excel, spreadsheet planning, spreadsheet, spm, commission, compensation, global compensation, sales engagement
    
Anaplan
Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
With new technologies and a strengthened economy impacting today's hybrid workforce, onboarding and offboarding experiences are critical for success in attracting and retaining top talent. How are you preparing for the challenges the new world of work brings to your organization's talent strategy?
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Oracle HCM Cloud
Published By: Jamf     Published Date: Jan 18, 2018
Organizations with employees in the field need to ensure access to the right tools and information when and where employees need it. To help on-the-go employees, crafting an app strategy to empower field teams is crucial for success and productivity. Highlighted below are a few examples of what’s possible in the construction vertical, as well as general field sales, when resources are paired with iOS.
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Jamf
Published By: Brainshark     Published Date: Aug 02, 2017
Whether your sales reps are 25 or 65, sales enablement leaders all have the same goal: to ensure that reps are prepared to have impactful conversations with each and every buyer. However, the preferred methods of sales coaching change from generation to generation. Thankfully, sales coaching technology helps sales enablement leaders bridge that gap. This exclusive eBook provides details on how to use technology to alter your coaching strategy to appeal to next-gen sales reps, including: • Mobile and video-based coaching • Options for both formal and informal learning • Coaching for both individual and organizational mastery
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next-gen sales force, sales enablement, coaching, salesforce
    
Brainshark
Published By: Secureworks     Published Date: Oct 04, 2017
The General Data Protection Regulation1 is a European Union regulation with the full title of ‘Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation)’. It’s the first comprehensive overhaul and replacement of European data protection legislation in over twenty years and could be the most significant regulatory framework to hit organizations since Sarbanes-Oxley in 2002. Its purpose is to replace the varying implementations across Europe of the earlier EU Data Protection Directive with a single harmonized EU regulation. The intended outcome is a standardized set of expectations about how an organization must manage and protect personally identifiable information on employees, clients and other applicable data subjects. Any organization that holds data on EU citizens, regardless of where it is domiciled, within the EU or otherwise, is in sco
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Secureworks
Published By: Lookout     Published Date: Aug 30, 2017
The Practical Guide to Enterprise Mobile Security was created to help IT managers fulfll their dual role of both enabling productivity and reducing risk through the adoption of modern-enterprise mobile security practices. This guide will help answer questions you might have about implementing mobile security, identify the components that make up a holistic enterprise mobile security strategy, point out key considerations that lead to successful deployments, and provide tips on how to successfully drive adoption of that solution in your global workforce.
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enterprise mobile security, mobile security risk, risk reduction, device security
    
Lookout
Published By: Spectrum Enterprise     Published Date: Oct 05, 2017
What does high growth mean to your business? Ask your business peers that question and there will be critical elements and key priorities in common: the need for speed and efficiency, a future-proof technology strategy, and high-performance network connectivity, just to name a few. Of course, reliability, scalability, and security will also come up as indispensable aspects of any high-growth solution. This guide gives you an overview of the steps you need to build a foundation for sustainable growth -- the kinds of investments, drivers, and differentiators that are involved.
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Spectrum Enterprise
Published By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making. Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy. In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment and r
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Google Analytics 360 Suite
Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
Understanding, managing and containing risk has become a critical factor for many organizations as they plot their hybrid architecture strategy. Access by an expanding array of privileged identities looms large as a risk concern once organizations look beyond tactically using cloud services for cost and agility efficiencies. Existing approaches developed for static infrastructure can address initial risk concerns, but fall short in providing consistent policy enforcement and continuous visibility for dynamic, distributed infrastructure.
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identity management, privileged user access, secure privileged credentials, secure hybrid it
    
CA Technologies EMEA
Published By: Fiserv     Published Date: Sep 14, 2017
Sanctions screening and fraud prevention solutions use real-time detection to prevent terrorist financing and financial crime; whereas anti-money laundering (AML) primarily follows an “observe and report” process. Such a process is all that is currently required by many regulators. Increasingly though, international compliance teams are choosing to stop transactions before they are executed – based on suspicions of money laundering activity. More and more, the industry has been asking itself if this approach of rejecting suspicious activity is a more effective strategy to prevent money laundering. This paper explores where and why AML real-time detection might make sense as a new paradigm for global financial institutions.
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aml, anti-money laundering, compliance, regulatory compliance, financial crime, financial crimes, financial action task force, fatf, customer due diligence, cdd, aml monitoring solutions, currency transaction reporting
    
Fiserv
Published By: Fiserv     Published Date: Jan 16, 2018
For the past decade, financial institutions have created sophisticated digital platforms for consumers to access, save, share and interact with their financial accounts. As sophisticated as these digital platforms have become, cyber criminals continue to pose an ever-present risk for everyone – from individual consumers to large corporations In his recent article, 2018 Outlook: Customer Experience and Security Strike a Balance, Andrew Davies, vice president of global market strategy for Fiserv’s Financial Crime Risk Management division, explains how and why security will become a key differentiator for financial institutions as they respond to a changing landscape, which includes: •Global payment initiatives •Open Banking standards •Artificial intelligence and machine learning •Consumer demand for real-time fraud prevention and detection
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2018 trends, aml trends, money laundering trends
    
Fiserv
Published By: Commvault ABM Oct     Published Date: Nov 13, 2017
Don't let the risk or cost of ransomware storm your organization's castle. it will wreak havoc on your valuable data and impact business continuity. Instead, employ a multi-layer security strategy that not only includes anti-malware, firewall, and hard disk and file encryption, but also data loss prevention technology and standards- based data protection. Each are critical to mitigate cyber security risks and protect vital information so you can avoid business disruption without ever paying a king's ransom.
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ransomeware, organization, data, business optimization technology, it protection, commvault
    
Commvault ABM Oct
Published By: DocuSign UK     Published Date: Nov 16, 2017
In this eBook we will explore five key areas where DX can help you save money, increase productivity, and ultimately be more profitable.
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global, customer, docusign, digital, signatures, optimization
    
DocuSign UK
Published By: PwC     Published Date: Jun 14, 2018
PwC’s Strategy& Fit for Growth Index Profiler surveyed more than 1900 executives from companies of all sizes around the world to understand how well they align their strategy and cost agenda
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PwC
Published By: Applause Israel     Published Date: Jun 19, 2018
obile Payments have emerged as a catalyst for transactions across all markets. In underdeveloped markets, mobile payment technology is enabling businesses to sell products and services to consumers that had previously been out of reach. In developed markets, it has made the process of purchasing products and services even simpler. PayPal, one of the most popular digital payment solutions on the market, facilitated $66 billion in payment volume throughout 2015, and now has 188 million active registered user accounts across the US. Furthermore, Statista projects that mobile payments will account for more than $210 billion in transactions by 2019. Mobile payment technology is a step forward in the process of connecting businesses to the people they are serving. However, some merchants will find themselves miles behind their competitors by the time the transition to mobile payments is complete. The reason? A failure to implement the correct mobile payment strategy. An ever-increasing numbe
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Applause Israel
Published By: Symantec     Published Date: Nov 24, 2014
This solution brief is aimed at helping you to implement the right security strategy now.
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implementing a security strategy, preparing for malware attacks, understanding attacks
    
Symantec
Published By: Taleo     Published Date: Feb 09, 2011
Seven Steps for Effective Leadership Development: Only 36 percent of organizations have formal programs to immediately fill leadership positions. Developing effective leadership using talent management at all levels across the organization can return significant business value. Leadership development begins with alignment to company strategy and follows seven steps to success.
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taleo, intelligence, workforce, engagement, knowledge infusion, leadership, effective leadership
    
Taleo
Published By: Riverbed     Published Date: May 19, 2016
This white paper discusses the benefits of a branch converged infrastructure for organisations that want to expand their footprint without eating up their margins.
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branch converged infrastructure, infrastructure, data centre, data, virtualization
    
Riverbed
Published By: Veritas     Published Date: Oct 03, 2016
The information explosion has exposed organizations to an overwhelming amount of risk. Whether financial, legal, security, productivity, or reputational risk, there is a high likelihood that your organization is currently trending toward an information ecosystem that is not sustainable and highly out of control. The time to act is now to deploy an Information Governance strategy. Are you prepared to climb out of your information hole?
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Veritas
Published By: Microsoft     Published Date: Oct 24, 2016
This report explores the four elements of an enterprise mobility strategy and how to address the challenges that your enterprise may face in a mobile environment.
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enterprise mobility management, mobility, mobile devices, bring your own device, remote access
    
Microsoft
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