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Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Epicor Software Corporation     Published Date: Sep 11, 2018
This report outlines the reasons that organizations choose not to upgrade ERP solutions, and cautions against this approach, by supplying research that illustrates the benefits of keeping your ERP current and up-to-date.
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erp solutions, cloud erp, global supply chain, enterprise applications, business process automation, enterprise resource planning, financial systems
    
Epicor Software Corporation
Published By: Centrica Business Solutions     Published Date: Aug 14, 2018
The energy landscape has become increasingly complex. Globally, we’re relying less on centralized, steady power sources – such as gas-fired and coal-fired power stations – and more on mixed, locally-distributed renewable energy supplies including solar, wind, tidal and battery. While this is positive for the environment and carbon emissions, it makes balancing power grids a much more complex task. Power quality and reliability becomes more variable in output, while demand for power continues to increase steadily. But when it comes to energy resilience, many organizations simply don’t know where to start. What solutions are available? Which are the best ones for their specific situation and physical premises? What will be their return on investment? Is it simply the cost of doing business, or is there actually a business case? The guide will give you the tools and data to build your understanding and quantify the benefit for your organization.
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energy, resilience, building, business, energy
    
Centrica Business Solutions
Published By: Centrica Business Solutions     Published Date: Aug 14, 2018
We live in an era of increased business risk and while news headlines focus on threats to business such as cyber-crime and global terrorism, there is a more pervasive and immediate issue in the form of security and continuity of the energy supply of every business.
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energy, impact, resilience, strategy
    
Centrica Business Solutions
Published By: Systemware     Published Date: Sep 07, 2018
How’s your digital transformation going? What processes are you focusing on? Who’s leading the transformation? What technologies are a priority? What challenges do you face? To answer these questions, tap into the Forrester Data Global Business Technographics® Business And Technology Services Survey of your peers. Digital business pros should open this infographic to see the state of digital transformation.
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systemware, content management, digital transformation, content cloud, top key trends, intelligent information, data storage, enterprise content management, it management, content services, enterprise architecture
    
Systemware
Published By: SAS     Published Date: May 24, 2018
Compliance doesn’t have to be a scary word, even when facing the multifaceted challenges of the European Union’s General Data Protection Regulation. In fact, following through with plans for sustainable GDPR compliance can have many long-term benefits for your organization. That's because relying on data-driven decisions across the board sets you on track to gain a competitive edge. In February 2018, SAS conducted a survey with 183 global, cross-industry businesspeople involved with GDPR at their organizations. Based on the survey results, this e-book delves into the biggest challenges and opportunities organizations have faced on the road to GDPR compliance. Read on for advice from industry experts about the best path to compliance. Learn what steps your peers across a variety of industries have already taken and discover how an integrated approach from SAS can continue to guide your journey toward GDPR compliance.
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SAS
Published By: DocuSign UK     Published Date: Aug 08, 2018
"Global enterprises continue to look to their Procurement organisations to drive cost savings, improve service and speed up execution. As a Procurement professional, you know that moving away from paper-based processes is critical to maximising efficiency and workflow. To achieve this, you’re probably trying to shed the hallmark and last bastion of the traditional paper-based Procurement process: the ink signature. In this eBook, you'll learn how DocuSign is making it easy for Procurement teams to go mobile, manage business relationships, and execute approval cycles faster."
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DocuSign UK
Published By: Zilliant     Published Date: Aug 29, 2018
A recent global pricing and sales study showed that only 23% of surveyed companies have actually realized an ROI on investment in Digitalization of their business.
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Zilliant
Published By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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Rosetta Stone
Published By: Rosetta Stone     Published Date: Apr 03, 2018
When augmenting the benefits package for your organization, it’s natural to focus on traditional perks that employees have come to expect: PTO, health insurance, and maybe a tuition assistance credit here or there. But if you’re looking for creative and effective ways to stimulate employee engagement while also driving business results, you’ll want to consider the powerful impact of offering language-learning opportunities. Why language learning? It offers immediate and long-term benefits to both employees and employers. Research shows that organizations that offer access to language learning see an increase in employee engagement factors like loyalty, morale, and productivity, which in turn boosts business performance factors such as customer satisfaction and internal communications. Where’s the connection? And how can you reproduce these benefits within your organization? This playbook offers a deeper look at why language learning has such a positive influence on employee engagement
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Rosetta Stone
Published By: Rosetta Stone     Published Date: Apr 03, 2018
With global opportunities on the rise, having a multilingual workforce has become a critical market success factor. To meet that challenge, businesses need an effective language training plan.
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Rosetta Stone
Published By: SAP     Published Date: Jun 18, 2011
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
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real-time business analytics, faster decision making, business automation, business metrics, analytical data, sap
    
SAP
Published By: Cylance     Published Date: Jul 02, 2018
With cybercriminals threatening nations globally, cybersecurity is taking a front seat in many regions. Most notably, the European Union (EU) has adopted regulations to combat the threats. Against the backdrop of increasingly sophisticated cyberattacks, the EU has set forth rules and procedures for enhanced cybersecurity, along with penalties for noncompliance, in the form of the General Data Protection Regulation (GDPR). This new body of mandated policies and procedures aims to protect EU member personal information collected and/or stored by organizations. Read more in the GDPR business brief.
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data, gdpr, global, nationally, cybercriminals
    
Cylance
Published By: SAP     Published Date: Feb 03, 2017
As the global business world shifts to all digital, real-time operations, the legacy two-tier ERP architecture so many businesses have relied on to bridge headquarters with subsidiaries can no longer compete effectively. A simple and comprehensive answer exists in SAP S/4HANA. Available in cloud and on-premise, SAP S/4HANA gives organizations the ability to utilize the same product family across a multi-tier deployment.
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SAP
Published By: SAP     Published Date: Mar 09, 2017
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
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SAP
Published By: Epicor Software Corporation     Published Date: Mar 09, 2018
Learn how ERP software addresses the real-world challenges companies face as they look to grow in today’s global economy. Take the virtual tour and see how your business can: • Reach new markets, expand product lines and grow your business with deep Industry and country specific functionality • Drive improved customer experience and accelerate the digital transformation of your business • Expand collaboration within your company and throughout your supply chain with social and commerce solutions • Respond quickly to changing demands with configurable real-time mobile capabilities Please view the virtual tour below for more information about Epicor ERP version 10. The tour will acquaint you with Epicor ERP and offer insight on how Epicor inspires growth for leading business around the globe.
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Epicor Software Corporation
Published By: Cisco EMEA Tier 3 ABM     Published Date: Nov 15, 2017
A new Harvard Business Review Analytic Services global study of more than 300 midsize to large enterprises finds that many executives believe current collaboration tools fall short on supporting the depth, pace, and style of teamwork now required to keep up with today’s most important business imperatives.
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collaboration, collaboration tools, harvard business review, team work, teams
    
Cisco EMEA Tier 3 ABM
Published By: SAP     Published Date: May 18, 2014
This white paper, produced in collaboration with SAP, provides insight into executive perception of real-time business operations in North America. It is a companion paper to Real-time Business: Playing to win in the new global marketplace, published in May 2011, and to a series of papers on real-time business in Europe, Asia-Pacific and Latin America.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management, business insights, architecture, business intelligence, big data tools
    
SAP
Published By: Hewlett Packard Enterprise     Published Date: Dec 13, 2016
This report explores the challenges that global businesses face when addressing the complex and fluctuating policy environment and offers a set of best practices that companies can follow to meet evolving privacy and security demands. Download now!
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Hewlett Packard Enterprise
Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conference calls enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
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video conferencing, speed, competitive advantage, scale, business continuity, network management, quality of service
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
As business becomes more global and teams can often be dispersed across cities or continents, businesses have begun adapting telecommuting as an added corporate culture benefit and as a way to recruit and retain key talent. As a result, managers may find themselves forced to respond to an all-new set of needs and concerns from their staffs. How does the international team leader ensure that the necessary lines of communication stay up when there are thousands of miles and half a dozen time zones separating offices?
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communication, performance, accountability, video conferencing, network management
    
LifeSize, a division of Logitech
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mobility is being approached by mid-market and enterprise organizations globally Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and Business leaders’ views, priorities and objectives align and differ • Building a global and local view from over 1400 respondents across 14 countries in every geography
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mid-market organizations globally are approaching mobility. Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and business leaders’ views, priorities, and objectives align and differ • Building a global and local view from over 1400 total respondents and over 570 who consider themselves mid-market, across 14 countries in every geography
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Cisco
Published By: SAS     Published Date: Jan 17, 2018
Compliance doesn’t have to be a scary word – even when facing the multifaceted challenges of meeting the European Union’s May 2018 deadline for its General Data Protection Regulation (GDPR). SAS conducted a global GDPR survey among 340 business executives from multiple industries. Based on the results of that survey, this e-book delves into the biggest opportunities and challenges organizations face on the road to GDPR compliance. Read this e-book to learn: How to get started on the best path to compliance, based on advice from industry experts. How to turn this compliance challenge into a competitive advantage. How your peers are preparing across a variety of industries. An end-to-end approach that can help guide your journey to GDPR compliance.
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SAS
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