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Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
The need to bridge the gap between traditional IT services and cloud application delivery is vital.   This HPE Pointnext blueprint guide examines the critical global business services and IT technology best practices for enabling cloud-native applications—from DevOps practices to underlying infrastructure. The blueprint helps IT teams accelerate the development and delivery of cloud-native applications.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Organizations are running their business on exponentially more data, created by more users, from different devices, and through different IT services and digital processes. While some data growth is fueled by new applications, it also arrives increasingly from non-traditional IT sources, including digital media, machines, and edge devices. Edge IoT devices are generating a massive amount of data that must be managed, monitored, stored, and analyzed. Deciding where to perform each of these functions is critical to supporting new data-driven global business services and processes. This blueprint from HPE Pointnext, the Services division of HPE, is based on real-world experiences from many customers across a range of industries on how to leverage flash storage modernization.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
IT services such as mobile devices, smart applications and cloud-based services are transforming the way we live, work and communicate. Global technology services and businesses are embracing digital transformation, introducing Intelligent Spaces to unleash worker productivity and accelerate the pace of business. The workplace plays a critical role in an organization’s digital transformation. Forward-looking organizations recognize that you can’t build a digital business without building a digital workplace.
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Hewlett Packard Enterprise
Published By: Schneider Electric     Published Date: May 04, 2018
The challenges facing industrial companies grow more daunting by the day. Globalization, energy markets that change in real time, variations in materials and prices, aging of the industrial workforce, inability to attract the next generation of Talent, and difficult regulatory pressures have all contributed to an extremely stressful industrial business environment. Fortunately, the right automation system can now offer cutting-edge packaging solutions for meeting at least three of these challenges.
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keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
    
Schneider Electric
Published By: Esker     Published Date: Jul 17, 2018
No matter what future you see ahead for your accounts payable (AP) organization, one thing is sure: If your organization is going to succeed in the emerging digital trade and commerce environment, it will need to process transactions more efficiently than ever, have faster access to AP information, and be able to act upon information and identify opportunities more quickly. This will require AP organizations to transform their processes with digital technologies. Accounts payable departments that delay their digital transformation initiatives risk falling behind their peers and putting their business at a competitive disadvantage in the global business landscape. This white paper details the growth of digital technologies, the dangers of relying on manual and semi-automated AP payable processes, the benefits of using digital technologies in AP, and how effective change management ensures the success of digital transformation efforts.
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Esker
Published By: Workday     Published Date: Mar 09, 2018
Workday has been recognized by global market intelligence firm, IDC, as a Leader in the IDC MarketScape for Midmarket ERP applications. This report is a guide highlighting the most important criteria for midsize companies to considers when selecting a system. Being named a Leader also underscores the value that Workday brings customers ranging from mid-sized business to the world’s largest enterprises.
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market intelligence, midsize companies, global intelligence
    
Workday
Published By: Gelato     Published Date: Jul 02, 2018
Operating across multiple countries is complex, as is shipping printed material. When our customers shared their stories with us, we knew we needed to act. In April 2017, Gelato entered each BRIC country. By establishing legal entities and print partners within Brazil, Russia, India, and China, Gelato gives customers an easy way to get printed material to colleagues and customers within those borders. The specific considerations in each BRIC country are numerous and often cumbersome. And who better to share insights on the state of local printing than the Gelato country managers on the ground? This ebook is for global enterprises than need to get prints in the BRIC countries, for those that are considering starting up sales and marketing operations in the regions for the first time, and also for domestic businesses that simply want to improve their local print processes.
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Gelato
Published By: IBM     Published Date: Jun 25, 2018
A collaboration between IBM and CLS, the largest provider of settlement and risk mitigation services for the global foreign exchange market, showed how financial institutions can reap blockchain’s benefits by managing and minimizing risks to the existing business. Instead of a wholesale approach of replacing existing systems, new functionalities were gradually embedded into current processes, moving data from legacy systems to the new blockchain solution operating in parallel. Read this report to learn more about the ongoing CLS-IBM blockchain initiative and what drives the success of its commercial implementation. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: Epicor     Published Date: Jun 11, 2018
Growth is definitely on the agenda for manufacturers, along with avoiding the pitfalls of rapid growth. This was clear in a global survey recently undertaken on behalf of Epicor Software Corporation (Epicor) by MORAR Consulting. Our research identified key factors that growing manufacturers cited as essential to their success, along with risks that manufacturers believe could threaten growth for unprepared businesses. The Epicor “Profitable Growth in Action” eBook features seven manufacturers and the factors they consider critical to their success. Get the eBook to learn how you can help boost your company’s potential for profitable growth.
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erp software, enterprise resource planning software, manufacturing, manufacturing technology, manufacturing software
    
Epicor
Published By: Aviatrix     Published Date: Jun 11, 2018
Global Transit Network architecture is critical to the success of your AWS cloud deployment. Implemented correctly, a Global Transit Hub enables traffic to securely flow from on-prem to VPCs, or from VPC to VPC, in a way that minimizes complexity and cost and maximizes agility and availability. Implemented poorly, it becomes a choke point that is time-consuming – and costly – to maintain and troubleshoot. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei reviews seven best-practice topics for Global Transit Network architecture. Free Evaluation Checklist In addition to the slides, you’ll also receive a handy spreadsheet-based checklist with 50 architecture and business goals to consider when evaluating solutions for your own Global Transit Network. Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud infrastructure managers, cloud engineers, and networking staff.
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aws, aws vpc, aws global transit network, aws transit vpc, cisco csr, csr 1000v
    
Aviatrix
Published By: Aviatrix     Published Date: Jun 11, 2018
In evaluating the security posture for your Global Transit Network, your first question might be: Why do I even need additional security? Isn’t what Amazon provides “out of the box” adequate? This is not the right question to ask first. It’s important to appreciate that, while Amazon says it has a shared security model, your Amazon EC2 instance may not meet your security requirements “by default.” Though Amazon makes specific security features available to you, it’s still up to you to choose judiciously among the many native and third-party options. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, walk through five use cases and examine what Amazon provides, and the questions you need to be asking to implement Amazon services – or add additional ones – that are appropriate for your business. After examining each use case, we’ll show you how we handle it for our own business. Who Should Watch? Anyone responsi
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aws, aws vpc, aws transit vpc, secure transit vpc, vpc egress filter
    
Aviatrix
Published By: SAP     Published Date: Jun 18, 2011
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
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real-time business analytics, faster decision making, business automation, business metrics, analytical data, sap
    
SAP
Published By: Cylance     Published Date: Jul 02, 2018
With cybercriminals threatening nations globally, cybersecurity is taking a front seat in many regions. Most notably, the European Union (EU) has adopted regulations to combat the threats. Against the backdrop of increasingly sophisticated cyberattacks, the EU has set forth rules and procedures for enhanced cybersecurity, along with penalties for noncompliance, in the form of the General Data Protection Regulation (GDPR). This new body of mandated policies and procedures aims to protect EU member personal information collected and/or stored by organizations. Read more in the GDPR business brief.
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data, gdpr, global, nationally, cybercriminals
    
Cylance
Published By: SAP     Published Date: Feb 03, 2017
As the global business world shifts to all digital, real-time operations, the legacy two-tier ERP architecture so many businesses have relied on to bridge headquarters with subsidiaries can no longer compete effectively. A simple and comprehensive answer exists in SAP S/4HANA. Available in cloud and on-premise, SAP S/4HANA gives organizations the ability to utilize the same product family across a multi-tier deployment.
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SAP
Published By: SAP     Published Date: Mar 09, 2017
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
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SAP
Published By: Epicor Software Corporation     Published Date: Mar 09, 2018
Learn how ERP software addresses the real-world challenges companies face as they look to grow in today’s global economy. Take the virtual tour and see how your business can: • Reach new markets, expand product lines and grow your business with deep Industry and country specific functionality • Drive improved customer experience and accelerate the digital transformation of your business • Expand collaboration within your company and throughout your supply chain with social and commerce solutions • Respond quickly to changing demands with configurable real-time mobile capabilities Please view the virtual tour below for more information about Epicor ERP version 10. The tour will acquaint you with Epicor ERP and offer insight on how Epicor inspires growth for leading business around the globe.
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Epicor Software Corporation
Published By: Cisco EMEA Tier 3 ABM     Published Date: Nov 15, 2017
A new Harvard Business Review Analytic Services global study of more than 300 midsize to large enterprises finds that many executives believe current collaboration tools fall short on supporting the depth, pace, and style of teamwork now required to keep up with today’s most important business imperatives.
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collaboration, collaboration tools, harvard business review, team work, teams
    
Cisco EMEA Tier 3 ABM
Published By: SAP     Published Date: May 18, 2014
This white paper, produced in collaboration with SAP, provides insight into executive perception of real-time business operations in North America. It is a companion paper to Real-time Business: Playing to win in the new global marketplace, published in May 2011, and to a series of papers on real-time business in Europe, Asia-Pacific and Latin America.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management, business insights, architecture, business intelligence, big data tools
    
SAP
Published By: Hewlett Packard Enterprise     Published Date: Dec 13, 2016
This report explores the challenges that global businesses face when addressing the complex and fluctuating policy environment and offers a set of best practices that companies can follow to meet evolving privacy and security demands. Download now!
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Hewlett Packard Enterprise
Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conference calls enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
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video conferencing, speed, competitive advantage, scale, business continuity, network management, quality of service
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
As business becomes more global and teams can often be dispersed across cities or continents, businesses have begun adapting telecommuting as an added corporate culture benefit and as a way to recruit and retain key talent. As a result, managers may find themselves forced to respond to an all-new set of needs and concerns from their staffs. How does the international team leader ensure that the necessary lines of communication stay up when there are thousands of miles and half a dozen time zones separating offices?
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communication, performance, accountability, video conferencing, network management
    
LifeSize, a division of Logitech
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mobility is being approached by mid-market and enterprise organizations globally Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and Business leaders’ views, priorities and objectives align and differ • Building a global and local view from over 1400 respondents across 14 countries in every geography
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mid-market organizations globally are approaching mobility. Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and business leaders’ views, priorities, and objectives align and differ • Building a global and local view from over 1400 total respondents and over 570 who consider themselves mid-market, across 14 countries in every geography
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Cisco
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