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Published By: Pindrop Security     Published Date: Apr 26, 2018
As fraudsters grow in sophistication and experience, they often aren’t acting alone. Syndicated crime rings are big business around the world. In the fraud economy, different fraudsters specialize in different aspects of the attack, from gathering data and creating profiles of targeted victims, to socially engineering call center agents, to creating tools like robotic dialers. These fraudsters might work alone, selling their skills on the black market. In other cases, fraudsters are running entire call centers overseas dedicated to executing attacks.
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Pindrop Security
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
D’ici à 2021, le coût de la cybercriminalité pour l’économie mondiale devrait atteindre les 6 000 milliards de dollars, soit deux fois plus que les 3 000 milliards de dollars de 2016. En parallèle à ce que certains qualifient de « pire menace pour les entreprises du monde entier », les gens s'inquiètent de plus en plus de la sécurité de leurs données – non seulement des capacités des cybercriminels à utiliser des données volées pour usurper leur identité, mais aussi de l’utilisation de leurs données personnelles par les entreprises avec lesquelles ils interagissent.
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rgpd, impact, sur, votre, gestion, donnees
    
AstuteIT_ABM_EMEA
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
Si prevede che la criminalità informatica possa costare all’economia globale fino a 6 trilioni di dollari nel 2021, rispetto ai 3 trilioni di dollari del 2016. Considerata da alcuni "la più grande minaccia per ogni azienda mondiale", ha alimentato il dibattito pubblico sulla sicurezza dei dati. Non solo a proposito del possibile sfruttamento criminale dei dati personali rubati ma anche del loro trattamento da parte delle aziende con cui abbiamo relazioni.
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gdpr, l'impatto, della, normativa, sulla, gestione, dei, dati
    
AstuteIT_ABM_EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
La protección del acceso con privilegios y la prevención de infracciones siguen constituyendo preocupaciones urgentes en empresas de todos los tamaños. Los atacantes recurren a una gama mayor de métodos más sofisticados para infiltrarse en sistemas vulnerables y, a pesar de que las noticias sobre infracciones externas ocupan con frecuencia los titulares, las organizaciones también deben ser capaces de defenderse contra las amenazas internas. De hecho, dado que en la actualidad se recurre de forma generalizada a la externalización y la asociación para acometer labores clave, un mayor número de usuarios tiene, hoy en día, acceso con privilegios a sistemas empresariales de fundamental importancia. Además, resulta primordial que los administradores actuales de los sistemas comprendan cómo se están utilizando estos últimos, quién los usa y en qué condiciones. Desafortunadamente, las soluciones estándar de seguridad no pueden proteger el acceso interno o con privilegios de manera eficaz y ad
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 25, 2018
Les bureaux de gestion de projets de certaines des organisations les plus vastes et les plus prospères du monde connaissent des changements fondamentaux. Forte de sa position de fournisseur mondial de solutions de gestion de portefeuilles de projets comptant parmi ses clients plus de la moitié des entreprises du Fortune 100, CA Technologies occupe une position idéale pour constater la vitesse à laquelle ces changements se propagent dans différents secteurs.
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les, piliers, d'un, pmo, moderne
    
CA Technologies EMEA
Published By: Context Optional     Published Date: Mar 09, 2010
If you're a brand marketer or digital agency looking to amplify your social marketing initiatives this year, this document will guide you through the growing world of Facebook apps. Today, there are more than 500,000 active applications on Facebook, but of these only 250 applications have more than one million monthly active users. You've downloaded this guide because you recognize that marketing today means creating a two-way dialogue with your customers.
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context optional, social media, facebook, social networking, social applications, social marketing, email newsletters
    
Context Optional
Published By: Cisco EMEA Tier 3 ABM     Published Date: May 15, 2018
Sicuramente vuoi che la tua azienda cresca, sia redditizia e resti competitiva. Per avere successo è indispensabile avere una rete solida. Cisco è leader tecnologico mondiale. Le nostre soluzioni per le PMI offrono l'infrastruttura IT affidabile, scalabile ed estremamente sicura necessaria per il business. I team IT devono far funzionare l'infrastruttura e allo stesso tempo risolvere le richieste urgenti e implementare nuove tecnologie, spesso con personale limitato. Le nostre soluzioni Cisco® per PMI sono progettate per queste esigenze. Il risultato: le risorse IT hanno più tempo da dedicare a progetti di maggior valore.
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Cisco EMEA Tier 3 ABM
Published By: Akamai Technologies     Published Date: Sep 12, 2017
Online images used to be simple. In the past, they weren’t the focal point of a page — there were only a handful of images on a given page and all users were viewing online images on a desktop with dial-up. That has all changed. Today’s web pages are dynamic, filled with images and viewed by end users on different devices with varying connectivity. As audience expectations for rich web experiences have grown, so has the requirement to deliver increasingly image-heavy web applications. The problem? The cost and complexity of creating, storing, and delivering web images tailored for every device poses a significant challenge for businesses, but failing to address the increasing diversity across devices and networks will lead to a poor and inconsistent user experience. Current solutions don’t solve this problem completely.
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cloud image management, online images, web applications, devices, web experience
    
Akamai Technologies
Published By: ADP     Published Date: Jun 01, 2018
Too remedial. Too retrospective. Too static. Too irrelevant to the team leader. Too time-consuming. Such are the complaints heard repeatedly about Performance Management and Engagement systems. And these don’t even touch on the biggest problem of all: current systems produce a tidal wave of unreliable data. The ratings they yield are based on the notion that, with enough time and training, managers (and peers) can become reliable raters of other people’s skills and competencies. Sadly, that’s not true. A large body of research reveals: 61% of your manager’s rating of you is a reflection of the manager, not of you. Your organization, apparently unaware of this, then persists on paying you, training you, and promoting you—and everyone else in the organization—based on these flawed ratings.
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ADP
Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence, business management, mobile, content management
    
Dialpad
Published By: Dialpad     Published Date: Apr 19, 2016
Today, everything about the way we work has changed. Your employees, customers, and extended ecosystem have greater expectations than ever before, and the voice and unified communication solution you select is one of the most important decisions you can make toward a collaborative, connected, and productive workforce. This list gives you some of the most important questions to include in an RFP this year, as well as key insights about how these will play out for your business.
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communication, reporting, network management, business intelligence, business management, best practices, productivity, network performance
    
Dialpad
Published By: QTS     Published Date: Feb 04, 2016
An FCW Digital Dialogue Download this Digital Dialogue from Federal Computer Week to learn how agencies like the General Services Administration and Department of Homeland Security are using the cloud to extend their enterprise and foster innovation.
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cloud computing, fcw, qts, carahsoft, vmware
    
QTS
Published By: Dell EMC     Published Date: May 10, 2017
While just about everyone is writing about how IT and the businesses it serves need to be transformed, the actual industry answers to both digital and IT transformation remain unclear at best. Are transformational initiatives all about analytics and big data? Or are they about the move to cloud in all its varieties? Support for mobile? More agile ways of working and developing software? Or are they actually all about crafting teams to promote more proactive dialog between the business and IT? The truth is, of course, digital and IT transformation depend on all of the above and more. They also depend on a resilient infrastructure that’s easily adapted to changing business priorities without requiring long hours spent on maintenance, updates, and addressing problems of service availability. But making all this work clearly and cohesively is far beyond the purview of almost any solution today—whether from a software management perspective or from a hardware infrastructure perspective.
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Dell EMC
Published By: Iron Mountain     Published Date: Aug 28, 2014
The volume of information in the healthcare industry continues to grow exponentially. Meaningful Use, ICD-10, and Accountable Care are all contributing to this data growth. Download this whitepaper to learn how your organization can develop strategies to effectively manage this information throughout its life cycle.
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iron mountain, healthcare information, information governance, information management, healthcare it, hit, data management, electronic information, healthcare roi, business intelligence
    
Iron Mountain
Published By: Infor     Published Date: Jan 03, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
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infor, customer loyalty, customer interaction, customer relationship management, crm
    
Infor
Published By: Infor     Published Date: Jan 06, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
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infor, customer loyalty, customer interaction, customer relationship management, crm
    
Infor
Published By: Cordial     Published Date: Jul 29, 2015
Along with the opportunities this new connected world brings is a challenge marketers have never faced before: five active generations that are dramatically shaping connected-consumer buying and behavior.
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Cordial
Published By: QAD     Published Date: Jan 19, 2018
La industria manufacturera se enfrenta a una crisis de proporción épica. En un momento en que la fabricación mundial está experimentando un resurgimiento, toda la industria se enfrenta a una escasez de personas calificadas en sus recursos más críticos.
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QAD
Published By: Adobe     Published Date: May 22, 2014
An Adobe report into building sustainable, one-to-one customer dialogues across any channel.
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adobe, single marketing view, one-to-one customer dialogues, cross-channel conversations, adobe campaign
    
Adobe
Published By: Evariant     Published Date: Nov 14, 2016
All parts of the health system can, and should, contribute to alignment success. Today’s health system C-suite executives are realizing they have the ability and the responsibility to contribute to physician alignment efforts. That means just making phone calls and visiting physicians to promote your services is not enough. To achieve both physician alignment and optimize patient care, you must have a view into physician activity and referrals. Understanding physician behavior provides the basis for more meaningful dialogue with physicians.
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physician alignment, physician relationships, revenue growth
    
Evariant
Published By: Juniper Networks     Published Date: Oct 19, 2015
Téléchargez notre livre électronique pour comprendre pourquoi une architecture réseau ouverte et évolutive est primordiale pour renforcer la sécurité informatique à l'heure du cloud. Découvrez comment garantir les charges de travail virtuelles et physiques et obtenir une protection permanente pour réduire les vulnérabilités.
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Juniper Networks
Published By: Dell PC Lifecycle     Published Date: Mar 13, 2018
Fresenius Medical Care North America is the premier provider of the highest quality healthcare to people with renal and other chronic conditions. In the US, 640,000 people live their lives with end-stage renal disease. Worldwide, more than three million people suffer from chronic kidney failure. Through its industry-leading network of 2,200 dialysis centers in the U.S., outpatient cardiac and vascular labs, and urgent care centers—as well as North America’s largest practice of hospital and post-acute care providers—Fresenius Medical Care North America provides coordinated care for over 180,000 U.S. patients.
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Dell PC Lifecycle
Published By: Dell PC Lifecycle     Published Date: Mar 13, 2018
Fresenius Medical Care North America est le premier fournisseur de soins de santé haut de gamme pour les personnes souffrant de maladies rénales et autres conditions chroniques. Aux États-Unis, 640 000 personnes vivent avec une maladie rénale en phase finale. Dans le monde entier, plus de trois millions de personnes souffrent d’insuffisance rénale chronique. Fresenius Medical Care North America fournit des soins coordonnés à plus de 180 000 patients aux États-Unis, grâce à son réseau leader sur le marché de 2 200 centres de dialyse aux États-Unis, de laboratoires cardio-vasculaires externes, de centres de service d’urgence ainsi qu’à ses hôpitaux prestataires de soins aigus, les plus grands d’Amérique du Nord.
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Dell PC Lifecycle
Published By: SAP     Published Date: May 15, 2015
This paper examines the growing relationship between customer experience, loyalty, and repeat sales – and presents actionable strategies for creating encounters based on seamless dialogue across multiple touchpoints. It combines inspiring examples and best practice insights to demonstrate how the customer experience can pave the way for a profitable brand with a clear and unwavering narrative. Most importantly, it offers a blueprint for companies who know that making customer experience intrinsic to brand strategy is the first phase of future-proofing a business and facilitating unencumbered growth.
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customer experience, customer loyalty, repeat sales, omni-channel customer
    
SAP
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