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business communication

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Published By: Polycom     Published Date: Feb 25, 2015
Becoming a strategic trusted advisor and leading business transformation are some of the ways to ensure that IT leaders will become increasingly relevant and contribute to the work of corporate executive boards.
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business, video, conference, multicultural, meetings, communication, cio, digital, information, marketplace, infographic, global, trends
    
Polycom
Published By: Polycom     Published Date: Jun 08, 2016
"Now you can reduce your overall communications costs, streamline business processes, and make employees more productive, How? With Polycom voice solutions and Skype for Business. The brief by ZK Research, Lowering the Cost of Communications—and Six More Real Benefits of Skype for Business Voice details how you can improve staff productivity, leverage existing UC solutions, consolidate infrastructure, get to market quicker, support BYOD, and pave the way for video. All while dramatically lowering your total cost of communications."
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communication, network management, business intelligence, business management, best practices, productivity
    
Polycom
Published By: Polycom     Published Date: Sep 07, 2016
"Seeing is believing. How we connect and collaborate is changing. It’s no longer about reviewing a PowerPoint deck or a document sent out in advance in the meeting invite over a voice bridge. It’s now about collaborating and working in real time with voice, video and content sharing—as a team. Together, Microsoft and Polycom make it simple. Watch now an interactive session covering the following hot topics: How the new Office 365 Services and Skype for Business Online change the collaboration experience and reduce conferencing/communications costs. How you can turn your conference rooms and huddles spaces into productive, collaborative workspaces. Polycom RealPresence Trio and how it accommodates our 3 collaboration needs: Voice, Content and Video. How easy it is to set up and how easy it is for users to connect. How flexible your workspace transition plan can be. Don’t miss this session featuring Polycom and Skype for Business solutions experts, Peter Huboi and Jovito Salonga, for a d
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business optimization, business strategy, network management, business applications, best practices, business process management, collaboration, productivity
    
Polycom
Published By: Polycom     Published Date: Jun 08, 2016
"Build your business case. There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises infrastructure into the cloud. This brief outlines the benefits and considerations such as: • Microsoft Office 365 and the cloud • Selecting phones for Skype for Business • Replacing the PBX and making the transition • And more Download this brief that helps you realize the benefits that UC and collaboration brings to the modern workplace."
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business optimization, business strategy, network management, business applications, best practices, business process management, productivity
    
Polycom
Published By: Polycom     Published Date: Sep 09, 2016
40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365.
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Polycom
Published By: Polycom     Published Date: Sep 09, 2016
For decades, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today, the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment.
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Polycom
Published By: Polycom     Published Date: Sep 15, 2015
Skype for Business (formerly Lync) Enterprise Voice and Skype for Business Video can improve worker productivity and streamline business processes, while lowering the overall total cost of communications.
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collaboration, communications, conferencing, enterprise, lync, microsoft, phone, polycom, skype, voice over ip
    
Polycom
Published By: Polycom     Published Date: Nov 29, 2016
For decades, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today, the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment.
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Polycom
Published By: Polycom     Published Date: Nov 29, 2016
40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365.
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Polycom
Published By: Avaya     Published Date: Nov 21, 2017
In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.
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Avaya
Published By: Cisco     Published Date: Jul 11, 2016
Though IP telephony has been available commercially since the mid ‘90s, it remains an emerging technology for many organizations. Only about 28% of companies have moved all endpoints (handsets, softphones, audio bridges) to IP, according to Nemertes’ research data. The rest of organizations are either in the process of migrating fully to IP, stuck in a hybrid rollout requiring them to manage typically multiple TDM and IP providers, or firmly planted in TDM. This report reviews the issues and benefits associated with moving to an all-IP environment, based on interviews with IT professionals who have moved to all IP or are in the process of doing so.
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Cisco
Published By: Cisco     Published Date: Jul 11, 2016
As the corporate landscape becomes increasingly mobile, and workers collaborate across a growing range of devices, organizations are implementing an agile and secure unified communications infrastructure. Active deployment of UC technology solutions has been on the rise among enterprises; however, adoption among midsize businesses has been notably slower. Yet in seeking ways to do more with less, midsize organizations are increasingly turning to the cloud and converged networks to provide UC solutions. In October 2013, Cisco commissioned Forrester Consulting to dive deeper into the current usage trends and perceptions of unified communications among midsize organizations (100 to 999 employees) across North America, Asia, and Europe.
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Cisco
Published By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
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itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement, sla, slas, service level agreements, catalog trends, kinetic, kinetic data
    
Kinetic Data
Published By: BlackBerry     Published Date: Dec 22, 2009
AT&T is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation's fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services.
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blackberry, mobile applications, at&t, pharma, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: GoToMeeting     Published Date: Apr 05, 2011
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
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global business communication, communication behavior
    
GoToMeeting
Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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communication, benefits, at&t, att, at+t, virtualization, cloud computing, infrastructure, design and facilities
    
AT&T
Published By: Fonality     Published Date: Feb 25, 2013
So,what exactly is a contact center? The term can evoke images of rows of attendants handling calls to sell or service a product.
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fonality, contact center, small business, free e-book, customer telephone calls
    
Fonality
Published By: IBM     Published Date: Oct 10, 2013
To better understand the value that firms are deriving from Unified Communications (UC), the status of its adoption, and the barriers to full implementation, IBM engaged Forrester Consulting to survey network and telecom buyers and reflect upon existing research. Data from this survey, combined with existing research and insights, yields a picture of UC deployment and decision-making in enterprises.
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mobility, business outcomes, unified communications, business communications, ibm, uc deployment, enterprises, research and insight, decision-making, forrester consulting, understanding value, business values, firm goals, telecom buyers, implementation, valued data, network management, data center
    
IBM
Published By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications
    
Oracle
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, idc, lbs, wireless, wifi, mobility, it solutions, bandwidth management, network architecture, network management, network performance, network performance management
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks
    
Cisco
Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco
Published By: BuyerZone     Published Date: Feb 18, 2014
This Phone Systems Buyer's Guide will help you understand the type of decisions you need to make, how to choose a business phone system, and how to find a phone system dealer.
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buyerzone, phone system, phones, business phones, web conferences, headsets, communications, business communications, voip, ip telephony, small business networks, tcp/ip protocol
    
BuyerZone
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