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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017. But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.
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Zendesk Ltd
Published By: Bluecore     Published Date: Oct 23, 2018
AFTER DECADES IN THE LIMELIGHT, email remains the most powerful channel for eCommerce marketers. And this success continues even as many eCommerce marketing teams rely heavily on batch and blast emails that go to their entire list without any customization. While such efforts clearly bring in revenue, they also leave money — a lot of money — on the table. Recognizing that largely untapped opportunity, top eCommerce marketers have started to take a more strategic approach to email. In addition to traditional batch and blast campaigns, these marketers now tailor messages based on both their customers’ behaviors and changes to their product data in order to send more customized and timely messages.
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bluecore, retail, email, report, ecommerce, marketing
    
Bluecore
Published By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
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CyberSource
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
Start the journey to operational and digital excellence by gaining a clear strategy for the first steps forward. This resource includes: • An executive summary of Smart Manufacturing • Benchmarking manufacturing operations management • The road to MOM 4.0 • Digital transformation is a vehicle, not a destination • Recommendations to achieve digital excellence Manufacturers need to start now and follow a clear path from corporate strategic objectives through to successful program implementation.
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Dassault Systèmes
Published By: Group M_IBM Q418     Published Date: Oct 23, 2018
The EU General Data Protection Regulation (GDPR) has arrived. Every company doing business with European customers — regardless of location — must make considerable governance, people, process, and technology changes to comply with the new rules. While companies have made progress, more work remains. To succeed, they must tackle key challenges, including data identification, mapping, and access management. Despite the work ahead, forward-looking businesses understand GDPR is an opportunity. This is a transformation for a data-savvy world, with the potential to yield enhanced customer and business benefits. Investment in solutions with data privacy, security, and compliance offerings that can protect data no matter where it’s stored — on-premises and in the cloud — can ease companies along their readiness journeys and help them achieve and sustain compliance from May 25, 2018, and onward
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Group M_IBM Q418
Published By: Cyren     Published Date: Oct 17, 2018
An Osterman Research Survey Report
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office 365, it security, cybersecurity, web security, phishing, microsoft office
    
Cyren
Published By: CyberSource     Published Date: Oct 19, 2018
Our latest report examines the trends and challenges facing fraud managers today and provides the strategies to address them. Learn how your peers are faring, and see how you compare to them.
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CyberSource
Published By: Upsite Technologies     Published Date: Sep 18, 2013
The average computer room today has cooling capacity that is nearly four times the IT heat load. Using data from 45 sites reviewed by Upsite Technologies, this white paper will show how you can calculate, benchmark, interpret, and benefit from a simple and practical metric called the Cooling Capacity Factor (CCF). Calculating the CCF is the quickest and easiest way to determine cooling infrastructure utilization and potential gains to be realized by AFM improvements.
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ccf, upsite technologies, cooling capacity factor, energy costs, cooling, metrics, practical, benchmark
    
Upsite Technologies
Published By: Virtuant Corp.     Published Date: Oct 29, 2011
A benchmark report to provide IT decision makers with a fair comparison of two of the most popular application server products on the market today.
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Virtuant Corp.
Published By: Mindfire     Published Date: May 07, 2010
In this report, results from well over 650 real-life cross-media marketing campaigns across 27 vertical markets are analyzed and compared to industry benchmarks for response rates of static direct mail campaigns, to provide a solid base of actual performance data and information.
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mindfire, response rates, personalized cross-media, marketing campaign, personalization, personalized urls, purls, performance data, conversion, marketing roi, direct mail campaign, multi channel marketing, integrated marketing campaign, lead generation, campaign management, tracking and measurement, reports and analytics, marketing dashboard
    
Mindfire
Published By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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Windstream
Published By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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Windstream
Published By: HPE APAC     Published Date: Jun 16, 2017
This white paper examines the various threats faced by mid-sized businesses and explains why a comprehensive approach to protection and resilience makes good business sense, and helps IT managers benchmark their company’s security posture against their peers’.
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HPE APAC
Published By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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Windstream
Published By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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Windstream
Published By: Cisco EMEA     Published Date: Jun 01, 2018
What if defenders could see the future? If they knew an attack was coming, they could stop it, or at least mitigate its impact and help ensure what they need to protect most is safe. The fact is, defenders can see what’s on the horizon. Many clues are out there—and obvious. The Cisco 2018 Annual Cybersecurity Report presents our latest security industry advances designed to help organizations and users defend against attacks. We also look at the techniques and strategies that adversaries use to break through those defenses and evade detection. The report also highlights major findings from the Cisco 2018 Security Capabilities Benchmark Study, which examines the security posture of enterprises and their perceptions of their preparedness to defend against attacks.
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Cisco EMEA
Published By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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Windstream
Published By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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Windstream
Published By: HP Enterprise Business     Published Date: Mar 02, 2017
Powered by data from 451 Research, the Right Mix web application benchmarks your current private vs public cloud mix, business drivers, and workload deployment venues against industry peers to create a comparative analysis. See how your mix stacks up, then download the 451 Research report for robust insights into the state of the hybrid IT market.
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HP Enterprise Business
Published By: Pentaho     Published Date: Feb 26, 2015
Ventana’s benchmark research on big data integration will help you become familiar with the tools and technologies you need to help your organization succeed with big data.
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benchmark research, big data integration, big data, business intelligence systems, business analytics, data integration
    
Pentaho
Published By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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Windstream
Published By: Oracle     Published Date: Mar 05, 2015
Learn the 20 key commerce metrics that you should be tracking to measure and optimize your commerce results. For each metric, you will learn what it means, why you should be tracking it, industry benchmarks. Download the eBook now.
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oracle, commerce, empowerment, customer, e-commerce, content, marketing, retail ops, digital, experience, brand, scaleability, platform, sales, cost, performance, metrics, customer acquisition, search, social
    
Oracle
Published By: DocuSign     Published Date: Mar 23, 2016
This Guide is a foundation for sales transformation based on twenty years of benchmarking best-in-class firms along with concrete examples. Staffing, management, and technology approaches are explored; giving actionable steps to vastly improve your sales organizatio's performance.
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docusign, client satisfaction, technology, sales, digital transaction management, staffing
    
DocuSign
Published By: Oracle CX     Published Date: Oct 19, 2017
Oracle has just announced a new microprocessor, and the servers and engineered system that are powered by it. The SPARC M8 processor fits in the palm of your hand, but it contains the result of years of co-engineering of hardware and software together to run enterprise applications with unprecedented speed and security. The SPARC M8 chip contains 32 of today’s most powerful cores for running Oracle Database and Java applications. Benchmarking data shows that the performance of these cores reaches twice the performance of Intel’s x86 cores. This is the result of exhaustive work on designing smart execution units and threading architecture, and on balancing metrics such as core count, memory and IO bandwidth. It also required millions of hours in testing chip design and operating system software on real workloads for database and Java. Having faster cores means increasing application capability while keeping the core count and software investment under control. In other words, a boost
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Oracle CX
Published By: Oracle CX     Published Date: Oct 20, 2017
Oracle has just announced a new microprocessor, and the servers and engineered system that are powered by it. The SPARC M8 processor fits in the palm of your hand, but it contains the result of years of co-engineering of hardware and software together to run enterprise applications with unprecedented speed and security. The SPARC M8 chip contains 32 of today’s most powerful cores for running Oracle Database and Java applications. Benchmarking data shows that the performance of these cores reaches twice the performance of Intel’s x86 cores. This is the result of exhaustive work on designing smart execution units and threading architecture, and on balancing metrics such as core count, memory and IO bandwidth. It also required millions of hours in testing chip design and operating system software on real workloads for database and Java. Having faster cores means increasing application capability while keeping the core count and software investment under control. In other words, a boost
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Oracle CX
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