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automatic call distribution

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Published By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Tags : 
session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution, networking
    
Genesys
Published By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
Tags : 
ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail, conference call, telephony, ip telephony, voip, voice over ip, call routing, call routing, voip, vendorguru, vendor guru, vendorguru telephony, vendor guru telephony
    
Vendor Guru
Published By: Ifbyphone, Inc.     Published Date: Sep 24, 2013
An integrated virtual call center isn't just another piece of technology, it's an important strategic asset. Download this white paper to learn how an integrated virtual call center can work to help your sales team close more business.
Tags : 
integrated virtual call centers, virtual call centers, automatic call distribution, ivr
    
Ifbyphone, Inc.
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