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Published By: Raritan     Published Date: Jul 10, 2017
IT has always supported computing at remote sites. But business-critical digital activity at remote sites is rapidly intensifying due to multiple factors that include pervasive mobility, Internet of Things (IoT), and real-time analytics. IT must therefore proactively rethink its approach to remote infrastructure in order to enable critical digital activity and to ensure that it continues uninterrupted — while at the same time driving cost out of remote site ownership.
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data center
    
Raritan
Published By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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Broadsoft
Published By: Dell EMC     Published Date: May 10, 2017
While just about everyone is writing about how IT and the businesses it serves need to be transformed, the actual industry answers to both digital and IT transformation remain unclear at best. Are transformational initiatives all about analytics and big data? Or are they about the move to cloud in all its varieties? Support for mobile? More agile ways of working and developing software? Or are they actually all about crafting teams to promote more proactive dialog between the business and IT? The truth is, of course, digital and IT transformation depend on all of the above and more. They also depend on a resilient infrastructure that’s easily adapted to changing business priorities without requiring long hours spent on maintenance, updates, and addressing problems of service availability. But making all this work clearly and cohesively is far beyond the purview of almost any solution today—whether from a software management perspective or from a hardware infrastructure perspective.
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Dell EMC
Published By: IBM APAC     Published Date: Jul 09, 2017
Organizations today collect a tremendous amount of data and are bolstering their analytics capabilities to generate new, data-driven insights from this expanding resource. To make the most of growing data volumes, they need to provide rapid access to data across the enterprise. At the same time, they need efficient and workable ways to store and manage data over the long term. A governed data lake approach offers an opportunity to manage these challenges. Download this white paper to find out more.
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data lake, big data, analytics
    
IBM APAC
Published By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state
    
Aberdeen
Published By: IBM APAC     Published Date: Jun 07, 2017
The 2017 CEI results indicate that brands have significant room for improvement in terms of satisfying customer expectations: On a scale from 0 to 100, the average CEI score is 33. Download this white paper to find out more.
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customer experience, customer analytics, customer behavioural analytics, customer experience management
    
IBM APAC
Published By: IBM APAC     Published Date: Jun 07, 2017
This Total Economic Impact (TEI) analysis has been prepared exclusively for you based on your inputs. The analysis provides a high-level estimate of the impact of implementing IBM customer behavior analytics solutions.
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customer experience, customer analytics, customer behavioural analytics, customer experience management
    
IBM APAC
Published By: IBM APAC     Published Date: Jun 07, 2017
The analytics tools you’ve come to rely on probably haven’t kept pace with this rapid change, and may now be less effective. Systems may not be nimble enough to follow customer journeys across channels and time. Different platforms in different departments can’t talk to each other, so reporting is slowed. And it’s difficult to take proactive steps when your view of the total customer experience is a little blurry. Download this white paper to find out more.
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customer experience, analytics, analytics tools, customer analytics, customer experience management
    
IBM APAC
Published By: RedPoint Global     Published Date: May 11, 2017
Practical perspectives on leveraging data to grow sales, cut costs, up-sell more effectively and make better decisions. Marketers overwhelmingly agree they have access to more than enough data. The problem is finding actionable ways to utilize data that is collected across all customer interaction points to better engage with customer and increase lifetime customer value. This white paper explores the relevance of big data for marketers: what they need to know and the steps they should take today to embrace data and analytics to position their organizations for success today.
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customer retention, customer experience, real-time personalization, customer insights
    
RedPoint Global
Published By: RedPoint Global     Published Date: May 11, 2017
While they’re intensifying, business-data challenges aren’t new. Companies have tried several strategies in their attempt to harness the power of data in ways that are feasible and effective. The best data analyses and game-changing insights will never happen without the right data in the right place at the right time. That’s why data preparation is a non-negotiable must for any successful customer-engagement initiative. The fact is, you can’t simply load data from multiple sources and expect it to make sense. This white paper examines the shortcomings of traditional approaches such as data warehouses/data lakes and explores the power of connected data.
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customer engagement, marketing data, marketing data analytics, customer data platform
    
RedPoint Global
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
For sales teams to be successful in the age of the customer, they need tools that help them close more deals, faster. Some CRM tools are underused because they’re not geared to helping reps sell in the modern era. This may be because they’re complicated to use; because they’re isolated from the apps your reps use every day; or because they don’t give reps the information they need. Today, sales automation is not (just) about managing accounts, contacts, and activities. It’s about gaining insight that provides a competitive edge, having access to predictive information, being able to collaborate in real time, creating quotes in front of the customer, updating forecasts. All at any time, from any place, using mobile devices—all helping to drive sales and pipeline.
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sales, mobile, analytics, customer data, sales automation, accounts, contacts, predictive information
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
Enterprises tend not to view project management as a holistic process. Much like the disparate systems they have in place, they see a disparate collection of issues. They typically look to solve specific pain points with single applications. Rather than migrate an entire enterprise to a new system, they are looking to manage a problem spot and have it flow into a specific component (e.g., cost, human capital leverage, or how demand is driven) as needed. In many cases, however, the pain points are symptoms of a larger issue, and to remove them the situation must be viewed in the context of the full project life cycle. Oracle Project Portfolio Management (PPM) Cloud, part of the integrated suite that is Oracle ERP Cloud, not only does this, but it’s also built with the user in mind… solving the PPM pain points through role-based analytics, social collaboration, optimization, costing, control, and mobile solutions for today’s project team.
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ppm, project portfolio management, erp, oracle, cloud
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
Relentless digital developments have created the chance for the finance team to become true strategic leaders across the business—but they have also raised expectations and generated new challenges. In this digibook, we explore the growth of cloud, social, mobile and big data, and how smart CFOs are taking advantage. We show how to use your big data analytics and smooth procurement systems as a launchpad to holding your own in the Digital Age. Each chapter is illustrated by examples from successful businesses that have embraced the new ways of working as well as guidance on how to plan for and implement the changes that are right for you.
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data analytics, digital age, digital transformation, cloud, big data, growth
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 12, 2017
Deep-dive analytics tools have completely transformed the way many organizations do business—helping remove the guesswork from major areas of operations, and provide everybody with the clear, actionable answers they need to make informed business decisions. The benefits of sophisticated analytics are being reaped across the business. But according to Deloitte, HR is lagging behind— with only 14 percent of companies using analytics in HR, compared to 77 percent using these tools in Operations1.
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human resources, employee engagement, talent management
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: IBM     Published Date: May 02, 2017
An interactive white paper describing how to get smart about insider threat prevention - including how to guard against privileged user breaches, stop data breaches before they take hold, and take advantage of global threat intelligence and third-party collaboration. Security breaches are all over the news, and it can be easy to think that all the enemies are outside your organization. But the harsh reality is that more than half of all attacks are caused by either malicious insiders or inadvertent actors.1 In other words, the attacks are instigated by people you’d be likely to trust. And the threats can result in significant financial or reputational losses.
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insider threats, data management, organization management, data analytics, threat detection, risk management, fraud discovery, forensics investigation
    
IBM
Published By: IBM     Published Date: May 26, 2017
A significant challenge for many organizations has been enabling their analysts to find the "unknown unknown." Whether that unknown is malware lurking within the enterprise or within slight variations in fraudulent transactions, the result has been the same: enterprises continue to fall victim to cybercrime. IBM is addressing this challenge with IBM i2 Enterprise Insight Analysis. By pairing multi-dimensional visual analysis capabilities with powerful analytics tools, IBM is giving the analyst team an effective early-detection, cyberintelligence weapon for its arsenal.
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security. ibm, ibm i2, cyber-intelligence, fraud, malware
    
IBM
Published By: Workday     Published Date: Jun 05, 2017
Aging HCM technology in many organizations contrasts sharply with the demands of digital business and the future world of work. HR IT leaders should use this strategic roadmap to plan their future HCM technology landscape to leverage the cloud, deeper automation and embedded advanced analytics.
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workday, integrated learning, workplace success, gartner, hcm technology
    
Workday
Published By: IBM Watson Health     Published Date: Jun 14, 2017
Learn how IBM Watson Health clinical application advisors helped Floyd Health Care System take full advantage of the platform’s many benefits. Business Challenge As part of its journey toward population health management, Floyd wanted to optimize the way it used the IBM® Phytel® solution from IBM Watson Health™ and take advantage of its analytical tools. Transformation With help from an IBM Watson Health clinical application advisor, Floyd expanded its IBM solutions and used their unique capabilities to progress toward a more robust population healthcare model by adding care coordination activities and improving key process measures.
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floyd health care system, ibm, ibm watson health, analytics, healthcare
    
IBM Watson Health
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
Cloud-based solutions are revolutionizing the way that enterprises conduct business. These web-based versions of common business tools, like analytics or document management tools, retain most or all of the functionality of their desktop versions and provide significant access, customization, and utility to end users. More organizations are ditching on-premises solutions and adopting cloud-based tools, also known as Software-as-a-Service (SaaS), "hosted," or "on-demand" solutions. The are becoming invaluable assets in today's agile and mobile workforce.
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Determine (Selectica)
Published By: FICO - APAC     Published Date: Jun 26, 2017
FICO’s Comprehensive Support for Calculating Impairment under IFRS 9
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finance, finance management, fico, analytics
    
FICO - APAC
Published By: FICO - APAC     Published Date: Jul 10, 2017
As a subsidiary of the world’s largest food company, Nestlé USA is laser-focused on doing more with fewer resources and adopting highly efficient technologies and processes, including machine learning and prescriptive analytics. With 64 brands consisting of numerous products in each brand, maximizing payload and minimizing transportation costs is an extremely complex problem – particularly when you factor in demand forecasts and current supply levels.
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FICO - APAC
Published By: FICO - APAC     Published Date: Jul 10, 2017
To Learn more, read this IndustryWeek eBook, sponsored by FICO, includes four articles about how a variety of manufacturers are using advanced analytics to "get ahead" in areas such as Big Data, supply chain and logistics, and other specific applications.
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FICO - APAC
Published By: FICO     Published Date: Jun 06, 2017
As a subsidiary of the world’s largest food company, Nestlé USA is laser-focused on doing more with fewer resources and adopting highly efficient technologies and processes, including machine learning and prescriptive analytics. With 64 brands consisting of numerous products in each brand, maximizing payload and minimizing transportation costs is an extremely complex problem – particularly when you factor in demand forecasts and current supply levels.
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manufacturing, manufacturing optimization, manufacturing solutions
    
FICO
Published By: FICO     Published Date: Jun 06, 2017
Now you can make sound business decisions in a matter of minutes that increase productivity, maximize operating benefits, improve product lifecycle management and reduce manufacturing costs. Find out how advanced analytics provides a desirable path to help manufacturers power up their capabilities, drive efficiency and better leverage machine and customer data.
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manufacturing, manufacturing optimization, manufacturing solutions
    
FICO
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