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2018 Outlook: Customer Experience and Security Strike a Balance

Published By: Fiserv
Fiserv
Published:  Jan 16, 2018
Length:  6 pages

For the past decade, financial institutions have created sophisticated digital platforms for consumers to access, save, share and interact with their financial accounts. As sophisticated as these digital platforms have become, cyber criminals continue to pose an ever-present risk for everyone – from individual consumers to large corporations

In his recent article, 2018 Outlook: Customer Experience and Security Strike a Balance, Andrew Davies, vice president of global market strategy for Fiserv’s Financial Crime Risk Management division, explains how and why security will become a key differentiator for financial institutions as they respond to a changing landscape, which includes:

  • Global payment initiatives
  • Open Banking standards
  • Artificial intelligence and machine learning
  • Consumer demand for real-time fraud prevention and detection



Tags2018 trends, aml trends, money laundering trends