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The Future of IT: Putting the Customer First

Published By: Salesforce.com
Salesforce.com
Published:  Feb 12, 2014
Length:  5 pages

The nature of today’s business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages.

Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a company’s workers and work processes.



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