Whitepaper Library > SAP > Aberdeen Multi-Channel Service Delivery
 

Aberdeen Multi-Channel Service Delivery

Published By: SAP
SAP
Published:  Mar 24, 2011
Length:  31 pages

Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.



Tagsmulti-channel service delivery, service delivery, multi-channel framework, traffic management